Customer Services & Sales Support Representative
Job Type: Permanent, Full Time
Salary: £26,000 - £30,000 per annum, depending on experience, plus 10% annual bonus
Location: Uxbridge area (hybrid)
Hours: Monday to Friday
Are you passionate about delivering outstanding customer service and looking to join a friendly, supportive business where your contribution really matters?
We are recruiting on behalf of our client, a successful company, for a Customer Services & Sales Support Representative. This is an excellent opportunity to join a small, family-friendly team where you'll enjoy a varied role, genuine responsibility and the chance to build a long-term career within a collaborative working environment.
Working closely with customers, suppliers and colleagues, you'll play a key role in ensuring enquiries, orders and after-sales support are handled efficiently while maintaining the highest levels of customer service.
Why Join?
- Salary of £26,000 - £30,000, depending on experience.
- 10% annual performance bonus.
- Be part of a small, welcoming and family-friendly team.
- Excellent company benefits including pension, hybrid working- 3 days in the office, company events and on-site parking.
The Role
- Provide professional support to customers via telephone and email.
- Process customer orders, enquiries and sales support requests accurately.
- Manage returns, replacement orders, refunds and exchanges.
- Resolve customer issues quickly, offering practical solutions where required.
- Investigate and respond to customer complaints, ensuring a positive outcome.
- Liaise with suppliers, logistics partners and internal departments to keep customers updated.
- Escalate recurring issues and help identify improvements to service.
- Produce clear, professional email correspondence and maintain accurate customer records.
The Ideal Customer Services & Sales Support Representative Will Have
- Previous customer service experience within a commercial business environment is essential.
- Excellent written and verbal communication skills, with the ability to compose professional emails independently.
- Strong organisational skills and the ability to manage multiple priorities.
- Good IT skills and confidence using business systems.
- A positive, proactive and customer-focused approach.
- Experience in a sales support or order processing environment would be advantageous.
- Knowledge of technical products such as networking, point-of-sale, Auto-ID or similar equipment would be beneficial but is not essential.
This role would suit someone who enjoys building relationships, solving problems and working as part of a close‑
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Customer Service/Sales Support in Uxbridge employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
