Job Advert: Call Centre Agent (Temp to Perm)
Location: Maidenhead
Our client is seeking a dynamic and customer-focused Call Centre Agent to join their team! This is an exciting opportunity for individuals who thrive in a fast-paced environment and have a passion for delivering exceptional customer service.
Role Overview
As a Call Centre Agent, you will be responsible for managing damaged baggage claims from the initial report through to resolution. Your role will involve direct communication with passengers, processing claims accurately, arranging repairs or replacements, and ensuring compliance with airline requirements and relevant legislation.
Key Responsibilities
- Handle airline damaged baggage claims via phone and email with professionalism and care.
- Process and maintain accurate claim records within internal systems.
- Coordinate collections, repairs, replacements, and deliveries with third-party suppliers.
- Provide excellent customer service while effectively managing sensitive service recovery situations.
- Ensure compliance with GDPR, company procedures, and client requirements.
Salary
- Pay 26.760 Temp to Perm role
Requirements
- Fluent written and spoken English.
- Strong communication and customer service skills.
- Good attention to detail and accuracy.
- Basic Microsoft Office skills.
- GCSEs (or equivalent) in English and Maths.
- Ability to work in a fast-paced environment and manage challenging customer interactions.
Desirable
- Previous call centre experience.
- Experience working in a high-pressure customer service or sales environment.
Personal Attributes
- Team player with a positive attitude.
- Excellent verbal communication skills.
- Resilient, adaptable, and able to remain calm under pressure.
- Customer-focused with strong problem-solving abilities.
This role is ideal for someone who enjoys helping customers, working in a dynamic environment, and delivering efficient claim resolutions while maintaining high service standards. If you are ready to make a difference in the lives of customers and contribute to the success of a leading organisation, this opportunity is for you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Call Centre Agent in Thatcham employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
