Technology Operations Senior Analyst

The Technology Operations Senior Analyst will ensure that their roles and responsibilities are completed with accuracy and to a high standard. Services must be monitored effectively, and any problems handled efficiently and in line with processes and procedures.

The successful candidate will report directly to their Technical Operations Team Lead. This person will work a shift pattern (24 x 7) within a team of Technology System Analysts across multiple platforms (Unix, Windows, DEC, IBM mainframe, Fujitsu, Helmsman, Oozie, Control M). The candidate will work closely with various Operations teams, including Service Support, Platform Engineering, Helpdesk Services, and Data Centre management.

What you’ll be doing:

• Provide first-level support for all internally hosted platforms and applications.
• Ensure that all customer-facing services and critical end-to-end processes are monitored in real-time and to a high standard.
• Take an active role in the continual service improvement methodology to maintain their effectiveness on platforms including Service Now, App Dynamics, Kibana, Runscope, Dynatrace, Splunk, and SCOM.
• Provide first-level support on all internally hosted platforms supporting organisational services including IBM, Windows, O365, Fujitsu, Oracle, Unix, EMC, RHEL.
• Liaise with 3rd party and cloud providers to identify issues and perform recovery actions (e.g., IBM, Voca, Bacs, Payport, Mastercard, Arcot, BT, Fircosoft, Fiserve, Williams Lea, Microsoft, Oracle, AWS).
• Provide high-level support and expertise on various mainframe job schedulers including TWS, Helmsman, Control M, and Oozie.
• Influence current standards and own initiatives to drive improvements on these platforms.
• Attend various forums to represent the team and influence decisions to support best practices (e.g., Project, Service Introductions, CAB, BT TAB).
• Complete daily, weekly, and monthly tasks via corresponding route sheets.
• Ensure alert management process is followed for all service issues.
• Ensure appropriate handovers are carried out to other Technology Operations analysts, Technical, and Service Management Teams.
• Partake in regular team meetings on shift, providing feedback to the Team Coordinator.
• Input to your own appraisal in accordance with PMF guidelines.
• Take initiative and implement value-add activities wherever possible to improve processes or procedures.
• Deputise for Team Leader, attending relevant update meetings (Incidents, MIRs, etc.), when required.

We need you to have:

• Previous experience with a proven track record of success in a similar IT role.
• Technical and practical knowledge of mainframe platforms, batch scheduling, and associated environments.
• Experience in application and systems monitoring and service recovery.
• Ability to cope with multiple priorities in a rapidly changing and dynamic environment.
• Ability to analyse and interpret information, whilst working as part of a team or independently.
• Good organisational skills, with the ability to think on your feet.

It’s a bonus if you have but not essential:

• Ability to manage self-development, accompanied with a desire to improve and deliver results.
• Flexible, with the capacity to adapt to change, and the ability to support others.
• Knowledge of Technology Processes.
• Presentation Skills.
• Team Leadership Skills.

We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com.

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references.