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- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to the community.
- Company: Join the Co-op, a member-owned organisation focused on people and communities.
- Benefits: Enjoy flexible hours, 30% discount, career development, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent support and career growth opportunities.
The predicted salary is between 11 - 16 £ per hour.
Want to make an application? Make sure your CV is up to date, then read the following job specs carefully before applying.
Closing date: 19-02-2026
Customer Team Leader Location: Na h-Eileanan, Castlebay, HS9 5XD
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters: You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op? At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life’s big moments
A place you’ll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
Team Leader Flexible Hours Part or Full Time employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Flexible Hours Part or Full Time
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community-focused environment.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was in a casual setting. This will help you shine when discussing your experience during the interview.
✨Tip Number 3
Be ready to discuss how you can contribute to the store's success. Whether it's through merchandising or community engagement, having specific ideas will impress the hiring team.
✨Tip Number 4
Apply through our website for a smooth process! You won't need a CV, just complete the assessments on your mobile. It's quick and easy, so why not give it a go?
We think you need these skills to ace Team Leader Flexible Hours Part or Full Time
Some tips for your application 🫡
Keep Your CV Fresh: Before you hit that apply button, make sure your CV is up to date. Highlight any relevant experience or skills that match the Team Leader role – we want to see what makes you a great fit!
Read the Job Specs Carefully: Take a good look at the job description and requirements. Understanding what we're looking for will help you tailor your application and show us why you're the perfect candidate.
Show Your Passion for Leadership: In your application, let us know about your passion for people and leadership. Share examples of how you've motivated or supported a team in the past – we love to see that enthusiasm!
Apply Through Our Website: We’ve made it super easy to apply! Use our website to complete the assessments – no CV needed. Just follow the prompts, and you'll be one step closer to joining our Co-op family!
How to prepare for a job interview at Confidential
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Team Leader. Familiarise yourself with the job description and think about how your skills and experiences align with what they’re looking for.
✨Show Your Leadership Skills
As a potential leader, it’s crucial to demonstrate your ability to motivate and support a team. Prepare examples from your past experiences where you’ve successfully led a group or contributed to a positive team environment.
✨Engage with the Community
Since this role involves community engagement, think about ways you can connect with local customers and charities. Be ready to discuss any previous experiences you have in community work or how you would approach building relationships in the area.
✨Be Ready for Flexibility
The job requires flexible working hours, so be prepared to discuss your availability. Show that you’re adaptable and willing to take on varied shifts, which is key for a role that supports a fast-paced retail environment.
