At a Glance
- Tasks: Manage returns and provide front-of-house support in a dynamic manufacturing environment.
- Company: Join a leading manufacturing organisation with over 30 years of experience.
- Benefits: Enjoy 31 days holiday, healthcare cash plan, life assurance, and more.
- Other info: Office-based role with a professional team and opportunities for growth.
- Why this job: Perfect for organised individuals who love customer interaction and administrative tasks.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
The predicted salary is between 31500 - 38500 £ per year.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Returns Coordinator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.
Salary is up to £27,500 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.
Benefits:
- 31 days holiday including Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice
Your duties will include:
- Returns Coordinator:
- Accurately process debit notes and credits using internal systems
- Manage and respond to returns-related queries via a shared inbox
- Investigate discrepancies including pricing, mis-picks, and debit queries
- Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
- Maintain accurate records through scanning and archiving documentation
- Monitor and report on outstanding returns and proactively follow up on open cases
- Support Credit Control in resolving return-related payment queries
- Provide general administrative support to the wider Customer Service team
- Reception & Front of House:
- Act as the first point of contact for all visitors and incoming calls
- Operate a busy multi-line switchboard, directing calls efficiently
- Ensure all visitors are welcomed professionally and adhere to site procedures
- Maintain meeting rooms and front-of-house areas to a high standard
- Manage incoming and outgoing post
- Oversee office supplies, including refreshments and essential equipment
- Support general administrative tasks across the business as required
The successful candidate will demonstrate:
- Previous experience within a customer service and/or administrative role (essential)
- Prior reception or front-of-house experience (desirable)
- Proficiency in Microsoft Office, particularly Outlook and Excel
- Experience using ERP systems (e.g. Sage or similar)
- A professional, approachable, and confident manner
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise effectively
- High levels of accuracy and attention to detail
- A proactive, solution-focused approach with the ability to use initiative
Returns Coordinator / Receptionist in Tamworth employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
