Service Delivery Coordinator
Location: Swindon (Onsite)
Salary: 12.98 - 16.83 per hour (dependent on experience)
Contract: Temporary to Permanent
Hours: 40 hours per week
Are you a highly organised and customer-focused professional looking to develop your career? Our client is seeking a professional to join their team in Swindon. This is an excellent opportunity to work within a fast-paced operational environment, supporting service delivery, stakeholder relationships, and continuous improvement initiatives.
Key Responsibilities
- Support the delivery and continuous improvement of service management processes.
- Build and maintain effective working relationships with internal and external stakeholders.
- Investigate and resolve escalated incidents and customer complaints, ensuring appropriate corrective actions are taken.
- Attend customer meetings and project sessions to support service delivery requirements.
- Conduct site tours and prepare presentation materials for clients and stakeholders.
- Work with operational, finance, and account management teams to identify efficiencies and cost-saving opportunities.
- Support continuous improvement initiatives and help implement process enhancements.
- Coordinate testing activities and support service transition projects, ensuring delivery within agreed timescales and budgets.
- Escalate IT and application support issues that may impact service level agreements.
- Ensure company policies, procedures, and customer specifications are followed at all times.
About You
- Strong communication skills with the ability to engage effectively with colleagues, management, and customers.
- Excellent organisational skills and the ability to manage multiple priorities.
- Intermediate IT skills, including Microsoft Office applications, databases, email systems, and web-based platforms.
- Experience working within a service management, operations, customer service, or document processing environment.
- A proactive and methodical approach to problem-solving.
- The ability to build and maintain strong working relationships across teams.
- An understanding of operational processes, workflow mapping, and continuous improvement principles.
What's on Offer?
- Competitive hourly rate of 12.98 - 16.83, dependent on experience.
- Temporary-to-permanent opportunity.
- Full-time hours, 40 hours per week.
- A supportive and collaborative working environment.
- Opportunities to contribute to business improvement initiatives and develop your career within service management.
If you are looking for a challenging and rewarding opportunity where you can make a real impact, we would love to hear from you.
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Service Delivery Coordinator - Swindon employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
