Your new company
A well-established and growing manufacturing organisation is seeking a proactive and organised Spares & Service Administrator to join its busy customer support team. This is an excellent opportunity for an experienced administrator with strong customer service skills who enjoys working in a fast-paced environment and managing multiple priorities. This role is pivotal in ensuring customer orders, service requests and administrative processes are handled efficiently and accurately, while maintaining excellent levels of customer service.
Your new role
As Spares & Service Administrator, you will be responsible for supporting customers, suppliers and internal teams to ensure the smooth processing of orders and service requests.Key responsibilities will include:
- Answering incoming telephone calls and responding to customer enquiries
- Managing telephone and email correspondence
- Preparing and issuing customer quotations
- Processing customer orders accurately using internal systems
- Monitoring and progressing orders through to completion
- Logging service requests and coordinating support activities
- Maintaining accurate electronic and manual records
- Raising and sending purchase orders to suppliers
- Liaising with customers, suppliers and internal departments
- Providing general administrative support as required
- Ensuring company procedures and standards are adhered to at all times
What you'll need to succeed
To be successful in this role, you will have:
- Previous administration and customer service experience
- Strong communication skills, both written and verbal
- Excellent attention to detail and accuracy
- A customer-focused approach
- Good organisational and time-management skills
- The ability to prioritise and manage your own workload
- A flexible and proactive attitude
- Confidence working within a busy office environment
What you'll get in return
- Salary of 26,000 per annum
- Immediate start available
- Free on-site parking
- Full-time permanent opportunity
- Career development and progression opportunities
- Company benefits package
- 25 days annual leave plus bank holidays
- Monday to Thursday, 9:00am-5:00pm and Friday, 9:00am-4:00pm
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Spares & Service Administrator in Swansea employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
