We are seeking an experienced vehicle Service Advisor to join a well-established commercial vehicle dealership in Swansea.
The vehicle Service Advisor role offers excellent career development opportunities within a reputable franchise-approved dealer group, providing a wide range of benefits and a competitive salary package.
Benefits
- Starting salary up to £32,598 per annum, with an increase to £33,575 after 6 months
- Access to a commitment bonus of £600 per year plus participation in a company profit share bonus scheme
- Additional earnings through commissions on the sale of service contracts
- 22 days annual holiday plus 8 bank holidays, increasing to 25 after 5 years and 27 after 10 years
- Full manufacturer-accredited training and ongoing professional development
- Company pension scheme
- Opportunities for long-term career progression
- Working hours: 40 hours per week, Monday to Friday, between 7:00am and 6:00pm, with one in three Saturdays (8:00am-1:00pm)
Duties as a Service Advisor
- Accurately capturing customer details and vehicle faults at first contact
- Managing telephone bookings and inputting details into workshop systems
- Raising and preparing job cards, ensuring all necessary documentation is complete
- Updating customers on vehicle repair progress and advising on necessary repairs
- Selling additional services, including service contracts and warranties
- Arranging payments and discussing repair options with customers
- Coordinating workshop schedules to ensure timely vehicle repairs
- Explaining vehicle test requirements and arranging MOT/inspection appointments
- Providing excellent customer service through effective communication and problem-solving skills
- Maintaining accurate data entry into customer management systems such as Kerridge or ADP
Requirements
- Proven experience as a vehicle Service Advisor within a franchise-approved dealership
- Strong customer service and communication skills
- Excellent organisational skills and proficiency with Microsoft Office, Excel, and DMS systems
- Full, clean UK driving licence with minimal points
- Knowledge of commercial vehicle dealership operations is desirable
- Ability to deliver high levels of customer satisfaction through professional conduct
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Service Advisor in Swansea employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
