At a Glance
- Tasks: Assist with reservations, customer service, and support sales initiatives in the travel industry.
- Company: Join a passionate remote team specialising in Australasian travel.
- Benefits: Enjoy flexible remote work, discounted travel opportunities, and career growth.
- Other info: Collaborate with a small team and gain valuable industry insights.
- Why this job: Combine your love for travel with a dynamic role in a unique industry.
- Qualifications: Knowledge of Australian destinations and customer service experience preferred.
The predicted salary is between 25000 - 25000 £ per year.
A unique opportunity available for a passionate candidate looking for flexible, part time work in the tourism industry.
We are a small but close remote team specialising in Australasian travel looking for someone to join our crew to assist with our growing business.
Although general day-to-day work responsibilities will be remote and working from home, ideally our candidate is based in or is willing and able to travel easily to Swansea on semi-regular occasions.
However, applications are open to those outside the South Wales area.
Duties and responsibilities
- Part time hours per week
- Salary range £22,000 £25,000 per annum
- Key focuses
- Handling day-to-day reservation enquiries within a shared inbox
- Processing bookings and general reservations duties
- Supporting our travel agent partners by providing excellent customer service
- Providing support to our Sales Manager with general sales duties and tasks including those listed below
- Sales focuses
- Assisting with various marketing campaigns
- Creating and assisting with slideshow presentations
- Assisting with analysing sales performances and reporting
- Assisting with e-marketing duties
- Organising and collating internal resources and databases
- Assisting with back office and website management
Experience and qualifications
- Australian destination knowledge essential
- Asian destination knowledge desired
- Previous experience within the travel industry desired including employment with travel agencies, tour companies and wholesale agencies.
- Previous customer service / reservations and/or sales administration experience desired.
- Experience with e-marketing, website and CRM platforms desired.
- Previous Hybrid / Remote work desired as self-motivation and ability to work autonomously are required skills
- Competence using platforms such as Canva to create presentations / marketing collateral desired
- Travel experience required Australian travel experience essential
- Competence using Office 365 including Outlook required.
- Working with the team
- Swansea / South Wales based, or willing to travel to Swansea on semi-regular basis.
- Liaise and work with colleagues via Microsoft Teams across various timezones.
Benefits
- Semi-flexible remote working in a small trust-based team.
- Experience working in a unique business within the exciting travel industry.
- Opportunity to grow within the company and expand duties in the future.
- Discounted travel opportunities within our destinations
- Company culture
- We re a small but passionate team working in an exciting industry with a wide range of partners and opportunities.
- We re an Australian company operating in the European market for over 15 years
- Being a small team, we need people who are passionate and willing to work as a team which at times involves stepping in to cover a wide range of duties across the business.
If you love travel, are passionate about Australia and the Asia/Oceania region and have a desire to work within a small, remote and flexible company we would love to have you join us!
Reservations & Sales Support in Swansea employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Sales Support in Swansea
✨Get in on Local Events
In the travel and tourism industry, local events are golden opportunities to meet potential employers. Attend tourism fairs, travel expos, and local meetups where you can connect with companies looking for part-time help. Bring a smile and business cards—you never know who you'll chat with!
✨Hit Up Travel Agencies
Don't just apply online—walk into local travel agencies or tourism offices! You can showcase your enthusiasm in person and make a memorable first impression. Bring your CV and chat about your passion for travel; you’ll stand out more than a standard applicant.
✨Join Travel & Tourism Communities
Dive into online communities related to travel and tourism. Platforms like Facebook Groups, Reddit, and Meetup are great for finding part-time gigs and mentorship. Plus, connecting with folks in the industry can lead to insider info about job openings that aren't publicly advertised.
✨Keep an Eye on Seasonal Hiring Trends
Many travel companies ramp up hiring during peak tourist seasons. Be proactive and start applying a month or two ahead of busy periods, like summer or holidays. Also, keep an eye on Confidential for updates on part-time roles—they often look for passionate individuals to join their team during these high-demand times.
We think you need these skills to ace Reservations & Sales Support in Swansea
Some tips for your application 🫡
Show Off Your Travel Experience:In the travel and tourism industry, your personal travel experiences can really set you apart. In your CV, highlight any destinations you've visited, special skills you've learned abroad, or even unique cultural experiences that can show your passion for travel. This not only adds a personal touch but also demonstrates your enthusiasm for the role at Confidential.
Tailor Your Cover Letter to the Role:Since this is a part-time role, let us know how it fits into your plans. In your cover letter, explain why you're looking for part-time work at Confidential and what you hope to gain from the experience. It's also a good idea to mention any relevant customer service experience, as that's super important in this field!
Highlight Local Knowledge:Working in travel and tourism often means guiding clients through their experiences, so demonstrating your knowledge of local attractions or hidden gems is key. If you've got any local certifications or have worked with tourism boards, make sure to include those details in your CV.
Keep It Flexible:Since part-time roles often come with varied hours, in your application, be sure to mention your availability. Employers at Confidential will appreciate knowing when you can work. A little flexibility can go a long way in this industry!
How to prepare for a job interview at Confidential
✨Know Your Destinations
For a role in travel-tourism, it’s essential to have a good grasp of popular destinations and trends. Brush up on travel hotspots, local customs, and emerging travel preferences—this will show that you aren't just passionate but also informed.
✨Customer Scenarios Practice
Expect to handle customer-centred questions, as part-time roles often involve direct interaction with clients. Think about common travel queries or issues and practice your responses. How would you handle a booking change or a complaint? Let’s show them you can think on your feet!
✨Flexible Schedule Enthusiasm
Since this is a part-time gig, it’s likely they’ll want someone who’s adaptable with their hours. Be honest about your availability, and maybe even show off your eagerness to take on different shifts or tasks—a big plus in the dynamic travel industry!
✨Portfolios of Experiences
While portfolios aren't as common in tourism, if you’ve previously organised trips, internships, or even participated in travel blogging or vlogging, bring that along. Share any interesting itineraries or recommendations you’ve created—they add a personal touch and showcase your enthusiasm.
