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- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, private GP access, and generous family leave.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours, career development support, and paid volunteering days.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Address: The Strand, Swansea, SA1 2AB
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks full pay and 8 weeks half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you’ll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition - and we’ll match it with opportunity.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Immediate Start Call Centre Operative in Swansea employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate Start Call Centre Operative in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you've put customers first in previous roles. Remember, confidence is key!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've met targets or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Immediate Start Call Centre Operative in Swansea
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Customer Service Skills: Since this role is all about putting customers first, don’t forget to showcase your customer service experience in your application. Share specific examples of how you've helped customers in the past and how you can bring that same energy to our team.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your passion for technology or your drive to help others, make sure we see what makes you unique.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures that your application gets to us quickly and efficiently, so we can start the process of getting to know you better!
How to prepare for a job interview at Confidential
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their values and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Call Centre Operative, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practise articulating these stories clearly and confidently to demonstrate your skills.
✨Prepare for Role-Specific Questions
Expect questions that assess your ability to adapt and thrive in a fast-paced environment. Think about scenarios where you've met targets or influenced others positively. Be ready to discuss how you can bring that same energy and ambition to EE.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
