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- Tasks: Help customers find the perfect EE products and services over the phone.
- Company: Join a leading tech company focused on bringing people together.
- Benefits: Competitive salary, uncapped commission, and flexible working options.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy career growth, volunteering days, and discounts on EE & BT products.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Address: The Strand, Swansea, SA1 2AB
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks full pay and 8 weeks half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you’ll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition - and we’ll match it with opportunity.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Digital Service Operative in Swansea employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Operative in Swansea
✨Tip Number 1
Get to know the company! Research EE and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what it takes to succeed in the role. Plus, it could give you an edge during the interview process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from EE.
We think you need these skills to ace Digital Service Operative in Swansea
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to show us why you’re the perfect fit!
Show Off Your Skills: When writing your application, highlight your communication skills and any relevant experience. We want to see how your past roles have prepared you for this fast-paced environment, so don’t hold back on sharing your achievements!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for customer service and how you can bring energy and ambition to our team at EE.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. It’s the easiest way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Confidential
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Digital Service Operative, strong communication is key. Prepare examples from your past roles where you effectively communicated with customers or colleagues. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Adaptability
This role requires the ability to adapt quickly in a fast-paced environment. Think of instances where you've successfully navigated changes or challenges at work. Be ready to discuss how you can bring that adaptability to the team at EE.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and career development opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
