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For Companies At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Address: The Strand, Swansea, SA1 2AB
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks full pay and 8 weeks half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you’ll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition - and we’ll match it with opportunity.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Contact Centre Agent (pensions) in Swansea employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent (pensions) in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Think of specific examples from your past experiences where you've excelled in customer service or met targets. These stories will make you stand out and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you top of mind for the hiring team.
We think you need these skills to ace Contact Centre Agent (pensions) in Swansea
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Contact Centre Agent and help you tailor your application to highlight your relevant skills.
Show Off Your Customer Service Skills: Since this role is all about putting customers first, don’t forget to showcase your customer service experience. Share specific examples of how you've helped customers in the past and how you’ve gone the extra mile to meet their needs.
Be Yourself: We want to get to know the real you! Use your own voice in your application and let your personality shine through. This will help us see how you’d fit into our team and culture at EE.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying online is super easy and ensures that your application goes directly to us, so we can review it as soon as possible!
How to prepare for a job interview at Confidential
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Agent and what it entails. Familiarise yourself with the company’s products and services, especially in the pensions sector. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since this role is all about speaking with customers, practice your communication skills. Think about how you can convey information clearly and effectively. You might even want to prepare a few examples of how you've successfully handled customer queries in the past.
✨Demonstrate Adaptability
The job description highlights the need for adaptability. Be ready to discuss times when you've had to adjust quickly to changes or challenges in previous roles. This will show that you can thrive in a fast-paced environment like the one at EE.
✨Bring Your Energy and Ambition
EE values energy and ambition, so let that shine through during your interview. Share your career goals and how this position aligns with them. Showing enthusiasm for the role and the company can make a lasting impression on your interviewers.
