Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, private GP access, and generous family leave.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours, career development support, and paid volunteering days.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Address: The Strand, Swansea, SA1 2AB
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks full pay and 8 weeks half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you’ll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition - and we’ll match it with opportunity.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Call Centre Agents Needed in Swansea employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agents Needed in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and how you've put customers first in previous roles. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your energy and ambition! During the interview, let your personality shine through. Share stories that highlight your drive and determination, especially those where you’ve met targets or provided exceptional service. We love to see passion!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows that you’re engaged and eager to learn more about how you can contribute to EE's success.
We think you need these skills to ace Call Centre Agents Needed in Swansea
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to show us why you’re the perfect fit!
Show Off Your Communication Skills: Since this role is all about connecting with customers, highlight your communication skills in your application. Share examples of how you've successfully interacted with customers in the past – we love to see that!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you can bring energy and ambition to our team.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. It’s the easiest way for us to receive your details and get the ball rolling on your journey with us at EE!
How to prepare for a job interview at Confidential
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their values and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past roles where you successfully resolved issues or exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Bring Your Energy and Enthusiasm
EE is looking for candidates who are driven and passionate about helping customers. During the interview, let your personality shine through. Show them your enthusiasm for the role and how you can contribute to the team’s success.
