Job Title: Service & Quotations Coordinator
Location: Unit 2, Birchwood Trade Estate, London Road, Swanley, Kent, BR8 7 QD
Salary: 35,000 - 38,000 depending on experience
Job type: Full Time, Permanent
We are a busy and growing commercial door and entrance systems company specialising in:
- Automatic doors
- Aluminium door fabrication
- Commercial door installation & servicing
- Steel doors
- Drive-thru windows
- Reactive repairs and maintenance
About The Role:
We are looking for a highly organised and commercially minded Service & Quotations Coordinator to manage customer enquiries, quotations, scheduling, and job coordination.
This role sits at the centre of the business and requires somebody who can remain calm, organised, and professional while managing multiple live jobs and customer requests.
Key Responsibilities:
- Handling incoming sales and service enquiries
- Preparing quotations for repairs, servicing, and installations
- Liaising with customers regarding ongoing works
- Coordinating engineer schedules and appointments
- Managing job progress and customer communication
- Following up quotations and customer requests
- Processing customer invoices
- Working closely with engineers and suppliers
- Learning technical product knowledge over time
- Supporting smooth project and service delivery
About you:
- Highly organised and process-driven
- Calm and composed under pressure
- Excellent at prioritising multiple tasks
- Confident communicating with customers and engineers
- Commercially aware and detail-focused
- Proactive and solution-oriented
- Professional in both written and verbal communication
Experience within engineering, construction, facilities management, HVAC, fire/security, manufacturing, reactive maintenance, or service coordination environments would be highly advantageous.
Important
This role is focused on customer coordination, organisation, quotation management, and operational support rather than high-pressure sales.
We are looking for somebody who enjoys structure, problem-solving, and managing multiple moving parts within a fast-paced service environment.
Benefits:
- Competitive salary
- Stable long-term role
- Supportive team environment
- Opportunity to grow within the business
- Pension scheme
Candidates with the experience or relevant job titles of; Service Coordinator, Quotations Coordinator, Engineering Service Coordinator, Field Service Administrator / Controller, Maintenance Coordinator, Works Coordinator, Facilities Management Operations Coordinator may also be considered for this role.
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Service & Quotations Coordinator in Swanley employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
