Customer Service Representative Location: Sutton, Surrey Hours: Full-Time, 37.5 hours per week, Monday-Friday Salary: Competitive + Excellent Benefits Hybrid Working Available
Key Responsibilities
Customer Service
- Managing customer enquiries via phone and email
- Processing orders accurately and efficiently
- Providing delivery updates and resolving customer queries
- Handling complaints professionally and finding effective solutions
- Building strong relationships with customers and colleagues
Order & Supply Coordination
- Coordinating orders and liaising with suppliers
- Monitoring stock availability and order progress
- Supporting inventory and supply chain processes
- Investigating and resolving delivery or supply issues
- Maintaining accurate records and system updates
Team Support
- Working collaboratively across multiple departments
- Supporting process improvements and customer experience initiatives
- Managing workloads effectively in a busy environment
- Providing general administrative support where required
About You
- Previous experience within customer service, administration, sales support, or order processing
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Good IT skills, including Microsoft Office
- A positive, proactive attitude with a customer-first approach
- The ability to manage multiple priorities effectively
- Confidence dealing with customer enquiries and resolving issues
Desirable
- Experience using CRM or ERP systems
- Experience within logistics, distribution, manufacturing, or supply chain environments
- GCSEs (or equivalent) in Maths and English
Benefits
- Annual discretionary bonus scheme
- 25 days holiday plus bank holidays
- Additional leave for key life events
- Competitive pension scheme
- Life assurance and income protection
- Hybrid working opportunities
- Employee Assistance Programme
- Private wellbeing support and health initiatives
- Cycle to Work scheme
- Discounted gym membership
- Retail discounts
- Complimentary refreshments
- Regular team social events
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Representative in Sutton employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
