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- Tasks: Provide top-notch customer service and respond to community emergency calls.
- Company: Join the Comhairle's dedicated Customer Service Team on the Isle of Lewis.
- Benefits: Competitive salary with a Distant Islands Allowance and job security.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Standard grade English and Maths, plus IT literacy and customer service experience.
- Other info: Permanent position with flexible hours and opportunities for growth.
The predicted salary is between 15378 - 15967 £ per year.
Customer Services Officer, Faire, Isle of Lewis
18.5 hours per week, Permanent position
£15,378 to £15,967 per annum (inclusive of £1,498 Distant Islands Allowance per annum)
The Customer Service Officer is part of the Comhairle's Customer Service Team responsible for providing a high-quality customer service on behalf of the Comhairle. Officers based at Faire provide the community alarm service for members of the community who may require emergency assistance.
The Officer will be expected to:
- Respond to calls with the minimum of delay
- Determine accurately callers' needs
- Make immediate contact with relatives, identified contact persons, or professional agencies such as General Practitioners, Police, Fire or Ambulance where appropriate
You must demonstrate knowledge and understanding of effective customer care and essential elements of office procedures. You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient digital skills, and have experience of dealing with customers in a polite, friendly and positive manner.
Salary for the above post is inclusive of Distant Islands Allowance.
Immediate Start! Customer Service Advisors in Stornoway employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate Start! Customer Service Advisors in Stornoway
✨Tip Number 1
Get to know the company! Research Faire and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your ability to respond clearly and positively. Role-play common scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job openings listed there, so keep an eye out for new opportunities!
We think you need these skills to ace Immediate Start! Customer Service Advisors in Stornoway
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and provided assistance in the past, so share specific examples that showcase your friendly and positive approach.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences that relate to the role.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to us. Mention why you’re interested in working with the Comhairle and how your skills align with the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Confidential
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes for effective communication and how to handle difficult situations. Be ready to share examples from your past experiences that showcase your ability to provide high-quality service.
✨Familiarise Yourself with Emergency Protocols
Since this role involves responding to emergency calls, it’s crucial to understand the protocols involved. Research common procedures for contacting emergency services and think about how you would handle various scenarios. This will show your potential employer that you’re prepared for the responsibilities of the job.
✨Demonstrate Your IT Skills
As the job requires efficient digital skills, be prepared to discuss your experience with relevant software or systems. If possible, bring examples of how you've used technology to improve customer interactions or streamline processes in previous roles.
✨Showcase Your Community Spirit
This position is all about serving the community, so highlight any previous experience you have in community service or similar roles. Talk about why you’re passionate about helping others and how you can contribute positively to the community through this role.