Complaints Handler
Stone, Staffordshire £28,000 Full-Time 12-Month Fixed-Term Contract
Are you an experienced Complaints Handler looking for your next challenge?
Safer Hand Solutions are working in partnership with a well-established and growing company based in Stone, Staffordshire, to recruit a Quality & Complaints Handler on a 12-month fixed-term contract.
This is a fantastic opportunity for someone with a passion for customer service, quality standards, and complaint resolution to join a supportive and professional organisation.
Key Responsibilities
- Managing customer complaints from receipt through to resolution
- Conducting thorough investigations and identifying root causes
- Drafting clear, professional written responses
- Liaising with internal departments to gather information and progress cases
- Monitoring complaint trends and recommending service improvements
- Supporting quality assurance activities and compliance processes
- Maintaining accurate records and producing reports where required
About You
- At least 2 years' experience handling complaints in a customer-focused environment
- Excellent written and verbal communication skills
- Strong investigative and problem-solving abilities
- Ability to remain professional, empathetic, and calm under pressure
- Excellent attention to detail and organisational skills
- Experience working within a regulated, quality-driven, or customer service environment is desirable
What's On Offer?
- Salary of £28,000
- Full-time position
- 12-month fixed-term contract
- Based in Stone, Staffordshire
- Opportunity to join a supportive and established business
- A role where you can make a genuine impact on customer experience and service quality
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Complaints Handler in Stone employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
