We are recruiting on behalf of a well-established automotive business in Stirling for the position of Service Advisor. This role offers an excellent opportunity for skilled motor trade professionals to join a reputable company with clear career progression. The Service Advisor will play a vital role in delivering exceptional customer service and maintaining the high standards of the business.
Benefits:
- Competitive basic salary up to £33,150, depending on experience
- OTE approximately £38,000, based on performance
- Monday to Friday working hours, 8:00 am to 5:00 pm
- One in three Saturday mornings as part of the rota
- Supportive management and ongoing training
- Opportunities for professional development within a stable, well-known automotive company
- Work in a friendly and professional environment with a loyal customer base
Duties of a Service Advisor:
- Handle customer enquiries and queries promptly and professionally
- Qualify service needs and diagnose vehicle issues where applicable
- Establish understanding and agreement with customers regarding work to be carried out
- Explain work undertaken on vehicles in a clear manner ensuring full customer understanding and approval
- Ensure all work and customer interactions comply with manufacturer standards and company policies
- Maintain accurate records and relevant systems at all times
- Support the team with additional Customer Service tasks as needed
Requirements of a Service Advisor:
- Previous experience in an automotive role, ideally as a Service Advisor or related position
- Strong organisational and communication skills
- Excellent customer service skills with a professional attitude
- Knowledge of common vehicle issues and understanding of the motor trade environment
- Ability to work within a team and handle customer queries efficiently
- Flexibility to work one in three Saturdays and adhere to scheduled hours
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Service Advisor in Stirling employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
