Service Administrator
Salary: £27,000 per year
Location: Stevenage
Hours: Monday - Friday, 9am to 5pm
Contract: Permanent
About the Role
A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike.
As the first point of contact for support, you'll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience.
Key Responsibilities
In this role, you will support the day to day running of the operations department, including:
- Monitoring and responding to emails in the service inbox
- Answering incoming calls to the Service Desk
- Logging client requests across internal and external systems
- Scheduling engineer visits and coordinating their attendance
- Closing completed jobs on the internal job management system
- Booking couriers and tracking shipments
- Managing the return of faulty equipment to suppliers or manufacturers
- Sending Welcome Packs to newly onboarded clients
About You
The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.
You will be:
- Experienced in a similar service led or administrative role
- Highly organised with exceptional attention to detail
- Confident managing multiple tasks and prioritising effectively
- An excellent communicator, both written and verbal
- Friendly, approachable, and professional when dealing with clients
- Reliable, proactive, and comfortable working in a fast paced office environment
What's in It for You?
- Monday-Friday, 9am-5pm working pattern
- 23 days holiday plus bank holidays, rising with length of service
- Supportive, friendly, and collaborative team culture
- Pension scheme
- Company Christmas bonus
- On site parking
- Regular company events
- Full training provided with ongoing development opportunities
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Service Administrator in Stevenage employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
