Mortgage Services Administrator Stafford town centre £28,783 Permanent, full time (37.5 hrs, Mon-Sat including Saturday mornings)
What you'll do
- Verify documents to support underwriting, chase outstanding information and manage the shared mortgage and broker inboxes
- Run product transfers and switches for residential and buy-to-let, including retention, self-build and SVR maturities, plus term and repayment changes
- Produce redemption statements and monitor the interest-only book, contacting members on time
- Manage deeds end to end: chasing on completion, logging, sealing, discharges and part releases
- Handle arrears and forbearance administration with professionalism and empathy
- Process Direct Debit changes, tax and duplicate statements, name and address changes, Powers of Attorney and death registrations
- Take daily calls from members, brokers and solicitors, and help improve procedures
What you'll bring
- Mortgage administration or processing experience, ideally at a smaller lender
- Accuracy and attention to detail
- Confident communication with members, brokers, solicitors, valuers and estate agents
- Awareness of Consumer Duty, financial crime and data protection standards
- Willingness to cross-train into savings and cover the branch when needed
Why apply
- Variety across the whole life of a mortgage, in a town-centre office five minutes' walk from Stafford station
- A member-first society with a supportive team
- Ongoing training, including industry and internal learning
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Mortgage Service Administrator in Stafford employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
