At a Glance
- Tasks: Coordinate freight forwarding operations and manage customer relationships.
- Company: Join a growing logistics business with a vibrant culture.
- Benefits: Enjoy 25 days holiday, health support, and exciting company events.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in logistics.
- Qualifications: Experience in freight forwarding and strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving? Do you have experience within import/export, freight forwarding coordination mainly via Sea, but Road or Air would be great too? Do you enjoy managing multiple priorities while delivering excellent customer service? If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment!
Acting as a point of contact for customers, suppliers and internal/external teams, you will support the day-to-day management of import and export activities, ensuring processes run efficiently and customers receive a high standard of service.
Key Responsibilities
- Manage daily operational workloads to ensure maximum efficiency
- Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales
- Process customer invoicing and ensure supplier costs are recorded accurately
- Escalate operational issues that may impact service delivery or deadlines
- Maintain compliance with company procedures and operational standards
- Build strong relationships with customers and provide ongoing support
- Liaise with suppliers and internal teams to maintain service quality
Skills & Knowledge Required
- Previous experience in freight forwarding ideally in a Sea freight, logistics, or previous coordination role
- Strong organisational and workload management skills
- Excellent communication and relationship-building abilities
- Ability to identify and resolve issues proactively
- Strong attention to detail and accuracy
- Positive, professional, and team-focused attitude
- Confidence working across multiple stakeholders and departments
- Commitment to delivering excellent customer service
Hours: Monday to Friday 9am - 5.30pm (1hr lunch break)
Salary: £30,000 - £35,000 + Quarterly incentive scheme (After 6 months)
Benefits & Rewards: A comprehensive package of benefits including 25 days holiday + BH + a day off for your birthday, regular paid company events, cycle to work scheme, health and wellbeing support, colleague portal for benefits at retailers, plus many more!
Operations Coordinator - Freight Forwarding in Southampton employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator - Freight Forwarding in Southampton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Confidential and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Confidential!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Confidential keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Coordinator - Freight Forwarding in Southampton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Confidential:This is your chance to really connect with the team at Confidential. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Confidential
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Confidential.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Confidential that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Confidential. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
