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- Tasks: Lead a team to deliver exceptional customer service and support business growth.
- Company: Established brand in Hampshire with a focus on expansion.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Why this job: Join a growing company and make a real difference in customer satisfaction.
- Qualifications: Proven experience in customer service management and leadership skills.
- Other info: 6-month fixed-term contract with potential for future opportunities.
The predicted salary is between 40000 - 45000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit an experienced Customer Service Manager to support their rapidly expanding business.
Salary: £40,000 - £45,000
Location: Southampton
Working Pattern: Fully on-site
Contract: 6-month fixed-term contract
Start Date: ASAP
Core Hours: 9am to 5pm
Customer Service Manager - 6-Month FTC in Southampton employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - 6-Month FTC in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Customer Service Manager position. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Customer Service Manager - 6-Month FTC in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Manager role. Highlight your previous customer service achievements and any relevant management experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you an ideal candidate for this position. Keep it engaging and personal!
Showcase Your Communication Skills: As a Customer Service Manager, communication is key. Make sure your application is clear, concise, and free of errors. This will demonstrate your attention to detail and professionalism right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Confidential
✨Know the Company Inside Out
Before your interview, do some digging into the company’s history, values, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the brand.
✨Prepare for Customer Scenarios
As a Customer Service Manager, you'll likely face questions about handling difficult customers or resolving conflicts. Think of specific examples from your past experience where you successfully managed such situations, and be ready to share them.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Be prepared to discuss your management style and how you've motivated teams in the past. Highlight any training or development initiatives you've led to improve customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they currently face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
