Position: Courier Coordinator
Location: Chandlers Ford, Southampton
Salary: 28,000 + Benefits
Monday to Friday
Are you currently working within the courier, parcels, express, or logistics sector and looking for your next challenge?
We're recruiting for a Courier Coordinator to join a well-established international courier and logistics provider. This is a fantastic opportunity for someone with experience in domestic and international courier operations who enjoys working in a fast-paced environment and delivering excellent customer service.
The Role
As a Courier Coordinator, you'll play a key role in ensuring shipments move smoothly through the network while providing first-class support to customers. You'll be responsible for managing delivery exceptions, liaising with carriers, updating shipment information, and supporting the operations team with a range of transport bookings.
Key Responsibilities
Managing courier delivery exceptions and resolving service issues with carriers.
Communicating updates and solutions directly to customers.
Updating Proof of Delivery (POD) information for pallet deliveries.
Booking pallet shipments through carrier portals.
Assisting the operations team with:
Domestic parcel shipments
International courier bookings
Same-day and dedicated vehicle movements
Monitoring shipment progress using internal systems and carrier portals.
Providing administrative support using Microsoft Excel, Word, and internal logistics systems.
Occasionally supporting collection activity by van when operationally required.
Requirements
Previous experience within courier, parcel, express, or logistics operations.
Strong customer service skills.
Experience dealing with domestic and/or international courier shipments.
Full UK Driving Licence.
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Courier Coordinator in Southampton employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
