Role: Helpline Administrator
Based: Southall
Rate: £15.50ph PAYE or £20ph umb
Start Date: Immediately
Duration: Temporary ongoing
Hours: 35 hours per week on site Monday to Friday on site each day
Our client is looking for a Helpline Administrator to join their team.
Synopsis of duties:
- Accurately recording information and service data on the Oasis systems
- Reviewing, updating and maintaining existing records to ensure information is complete and up to date.
- Following up on missing information and liaising with relevant staff where clarification is required.
- Supporting general administrative tasks, including organising information and maintaining electronic records.
- Handling confidential and sensitive information appropriately and in line with data protection procedures.
- Working accurately, independently and efficiently.
- Escalating more complex queries to the appropriate member of staff.
Essential Requirements:
- Experienced in administration within the charity sector
- Experienced in working in a trauma informed/holistic way
- Confident using IT and standard office systems.
- Fluent in Urdu, Hindi or Punjabi (desirable but not essential)
- Immediately available
Supporting Futures Consulting acts as both an employer and an agency.
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Helpline Administrator in Southall employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
