Marketing Operations Manager Independent Law Firm
Hours: Part-time, 3 days per week
Location: Shirley, Solihull
Salary: A competitive salary is offered, commensurate with experience and qualifications
About the firm:
This is an award-winning, Lexcel accredited, top tier Legal 500-recognised law firm, employing around 100 staff across four locations.
Established over 250 years ago, this well-established law firm offer a friendly and flexible working environment fostering a team approach with a high level of support.
Many of the firm s clients are longstanding. Much of their work comes from existing clients and recommendations. They are ranked in the Legal 500 s top 5 most client recommended law firms in the West Midlands in 2026. They have also won the Birmingham Law Society s Law Firm of the Year on multiple occasions.
What you ll be doing:
This is a newly created position, focused on delivering an outstanding client experience and contributing to the firm s growth.
- - Analysing client reviews and identifying trends
- - Gathering and using data to make recommendations to improve clients experience
- - Researching and recommending a CRM and marketing database for the firm
- - Managing search engine optimisation with external web agency
- - Managing pay-per-click campaigns with PPC agency
- - Day-to-day website management
- - Producing monthly marketing and client insight dashboards
- - Tracking website enquiries and conversion rates
- - Monitoring external and internal referrals
- - Identifying opportunities to improve marketing by using AI and automation
- - Keeping up to date with emerging technologies and industry developments
- - Monitoring competitor activity
Who we re looking for:
- - Previous experience in marketing operations, digital marketing, customer experience or customer insight
- - Experience of analysing customer feedback and turning findings into practical recommendations
- - Experience of managing websites and working with digital marketing agencies
- - Experience of measuring website, campaign and lead-conversion performance
- - Experience of producing clear reports and dashboards for senior stakeholders
- - Experience of working with CRM systems, marketing databases or email marketing platforms
What s on offer:
This is a permanent part-time position, working three full days per week 9:30am to 5:30pm.
Benefits include:
- - 5 weeks annual leave
- - An extra day s paid leave at Christmas
- - Holiday buy and sell scheme, up to 4 extra days
- - Death in service benefits 3x salary
- - Group Stakeholder Pension Scheme
- - Access to a tax efficient salary sacrifice option
- - Healthcare plan with financial assistance towards a range of healthcare including optical, dental and counselling
- - Employee Assistance Programme
- - A calendar of social events including Christmas parties and summer parties
Note: A competitive salary is offered which will be commensurate with experience and qualifications. The information given above is correct to the best of our knowledge.
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Part Time Marketing Operations Manager (3 days p/w) in Shirley employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
