Customer Service & Export Coordinator
Full Time Competitive Salary Office-Based
We are looking for a proactive and organised Customer Service & Export Coordinator to join a busy and growing team. This is a varied role that combines customer service, export administration and operational support, ensuring customers receive an exceptional experience while supporting the smooth movement of products across international markets.
If you enjoy working in a fast-paced environment, are confident managing multiple priorities and take pride in delivering excellent service, we'd love to hear from you.
The Role
As a Customer Service & Export Coordinator, you will be responsible for supporting customers, processing export orders and coordinating with internal teams and logistics partners to ensure products are delivered efficiently and accurately.
Key Responsibilities
Customer Service
- Respond to customer enquiries via telephone, email and online channels.
- Deliver an outstanding customer experience at every interaction.
- Process orders, replacements and warranty claims.
- Handle customer complaints professionally and efficiently.
- Build positive relationships with customers and internal stakeholders.
- Maintain accurate customer records and documentation.
Export & Order Processing
- Process export orders accurately and efficiently.
- Ensure all export and import requirements are met for individual countries.
- Prepare and manage export documentation.
- Liaise with third-party logistics providers regarding shipments and deliveries.
- Investigate and resolve shipment queries and issues.
- Support customers with delivery tracking and logistics enquiries.
About You:
We are looking for someone who combines excellent customer service skills with strong administrative and export experience.
Essential Skills & Experience
- Minimum 2-3 years' experience in a customer service, customer support or export administration role.
- Experience of export/import processes and documentation.
- Excellent verbal and written communication skills.
- Strong administrative skills and attention to detail.
- Experience working in a fast-paced environment.
- Experience using Salesforce, SAP or similar CRM/ERP systems.
- Additional language skills.
- Technical customer service experience.
Why Apply?
- Varied role combining customer service, exports and operations.
- Opportunity to work with international customers and suppliers.
- Supportive and collaborative working environment.
- Career development opportunities.
- Exposure to technical products and export operations.
- A role where no two days are the same.
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Customer Service/Export Co-ordinator in Sheffield employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
