Customer Resolution Officer (£37,152 per annum, full time, permanent) Job Role We're looking for a passionate Customer Resolution Officer to work within our dedicated team to investigate and respond to customer feedback and complaint resolution.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
You'll manage your own case work, delivering high quality complaint handling for all our customers, including Stage 1 and 2 complaint stages, member enquiries and Housing Ombudsman enquiries.
This is a key role taking learning from complaints and customer experiences through to service improvement action plans.
You'll be part of meaningful change to improve the way we view and act on our customers voices to directly improve customer outcomes.
This post will have the opportunity to make a genuine difference to our customers experience.
About Us At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special.
Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits We offer a great package
- generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing.
Please see our website for more details about our benefits package.
Location Details The role is based at our Sevenoaks office.
We offer a flexible approach to hybrid working with full-time employees attending the office two days per week. xrnqpay
Hours Full-time, 37 hours, Monday- Thursday 08:45am- 17:15pm and Friday 08:45am- 16:45pm.
Application Information We will only consider applications submitted with a full CV and completed application form.
Advert Closing Date: 5pm on 8 September 2026 Interview Date: 29 September 2026 and 1 October 2026
Customer Resolution Officer (Complaints) - Permanent in Sevenoaks employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
