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- Tasks: Join us as a ServiceNow Developer, enhancing and managing our platform for global clients.
- Company: Be part of a leading global A/V service provider with diverse public and private sector clients.
- Benefits: Enjoy remote/hybrid work options, competitive salary, and great corporate perks.
- Why this job: Make a real impact on IT services while working in a dynamic, supportive culture.
- Qualifications: Experience with ServiceNow administration, ITSM, and ITAM modules is essential; strong communication skills required.
- Other info: Work 1-2 days a week in London or Edinburgh; excellent growth opportunities await!
The predicted salary is between 60000 - 84000 £ per year.
ServiceNow Administrator required by global A/V service provider with clients in both the public and private sector. Working within the technology team you will be responsible for designing and enhancing the existing ServiceNow solution based upon business requirements, undertaking the necessary configurations and subsequent administration of the platform and its various modules.
The ServiceNow platform is currently installed and being used to support both the internal user base (1200 globally) along with all work undertaken on client sites. This therefore utilises both ITSM (Service Management) and ITAM (Asset Management) modules in the delivery of IT services for internal users and clients (Banks, Finance Company, Public Sector Organisation and Institutions).
You will own the administration, support and management of the platform making appropriate enhancements as required by the business. Secondly, you will undertake major projects at varying stages to deliver CSM (Customer Service Management), FSM (Field Service Management) and SPM (Strategic Performance Management for both internal and external projects) modules.
It will be the responsibility of the ServiceNow Administrator to engage with business users to define functional requirements, pushing back against certain requests and setting boundaries based upon the capabilities of the system. Following this, you will create designs and roadmaps and then undertake the configuration of the modules keeping them manageable and as close to out of the box as possible to maintain quality assurance as new releases of the core platform come into production.
Naturally, you will undertake elements of UAT liaising with users and utilising metrics to assess the success of the modules you have configured and pushed live. Additionally, you will work with API integration / ESB (Enterprise Service Bus) and have solid experience with Workflow Designer; any experience with UI Designer would be welcome but non-essential.
We are searching for a ServiceNow Administrator / ServiceNow Developer / ServiceNow Engineer who has gained experience of administering the platform, resolving technical issues and driving adoption across the business with all levels of user. You will have experience configuring various modules to meet the needs of the departments and as a minimum you will have configured ITSM and ITAM modules. Ideally, you will have exposure to configuration of some of the other modules such as FSM/CSM, SPM etc.
You will be well organised and possess strong communication skills. You will be comfortable engaging with senior level stakeholders to define functional requirements and possess the ability to both design an enhancement to ServiceNow and then undertake the configuration work yourself.
This role can be undertaken on a remote hybrid basis with the caveat that there is a need for 1-2 days per week in one of the business centres in either the City of London, West London or Edinburgh (non-City Centre). Excellent opportunity to play a key role in this platform's development over the coming years within a stable, global company.
ServiceNow Developer employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about the platform's capabilities will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Join forums, attend webinars, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific projects where you've configured ITSM and ITAM modules. Be ready to explain your thought process, challenges faced, and how you overcame them, as this will showcase your practical experience.
✨Tip Number 4
Highlight your communication skills during discussions. Since the role involves engaging with senior stakeholders, demonstrating your ability to articulate technical concepts clearly will set you apart from other candidates.
We think you need these skills to ace ServiceNow Developer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the ServiceNow Developer position. Tailor your application to highlight your relevant experience in configuration, customisation, and administration of ServiceNow.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with ITSM, ITAM, CSM, and FSM modules. Provide specific examples of projects where you have successfully configured and enhanced ServiceNow solutions based on business requirements.
Showcase Communication Skills: Since the role involves engaging with senior stakeholders, make sure to demonstrate your strong communication skills in your application. Mention instances where you have effectively defined functional requirements or collaborated with users during UAT.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company. Discuss your passion for ServiceNow and how your skills align with their goals, particularly in driving adoption and resolving technical issues across the business.
How to prepare for a job interview at Confidential
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ServiceNow, particularly in configuring ITSM and ITAM modules. Highlight specific projects where you've successfully implemented enhancements or resolved technical issues.
✨Engage with Business Requirements
Demonstrate your ability to engage with stakeholders by discussing how you've previously defined functional requirements. Be ready to explain how you balance user requests with system capabilities.
✨Prepare for UAT Discussions
Since UAT is a key part of the role, be ready to talk about your experience in user acceptance testing. Share examples of how you've liaised with users and used metrics to assess the success of your configurations.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing complex technical concepts with non-technical stakeholders.
