ServiceNow Account Manager

Responsibilities:

Business Development & New Client Acquisition:

• Identify and engage potential clients to drive new business opportunities for ServiceNow solutions.
• Develop and execute go-to-market strategies to penetrate new verticals and geographies.
• Lead end-to-end sales cycles, including prospecting, solution presentations, negotiations, and deal closures.

Account Growth & Cross-Selling:

• Manage and nurture relationships with existing customers to maximize account value.
• Identify opportunities to expand ServiceNow adoption by introducing additional modules and solutions.
• Collaborate with customer success teams to ensure smooth onboarding and adoption of ServiceNow solutions.

Consultative Selling & Relationship Management:

• Act as a trusted advisor to clients, understanding their business challenges and aligning ServiceNow offerings to their needs.
• Build long-term strategic partnerships to drive client success and loyalty.
• Conduct regular account reviews and strategy sessions to identify growth opportunities.

Collaboration & Internal Coordination:

• Work closely with marketing, pre-sales, and delivery teams to create compelling proposals and customer presentations.
• Partner with ServiceNow’s internal teams and implementation partners to ensure seamless service delivery.

Requirements:

• Experience: 6+ years in enterprise sales, account management, or business development within ServiceNow or ServiceNow HRSD, SPM, or CSM solutions.
• Bachelor’s degree in business administration or comparable business experience.
• Industry Knowledge: Strong understanding of ServiceNow’s platform and capabilities. Prior experience selling SaaS solutions is a plus.
• Sales Acumen: Proven ability to generate new business, manage complex sales cycles, and close high-value deals.
• Consultative Approach: Ability to engage C-level executives, understand business pain points, and position ServiceNow as a strategic solution.
• Communication & Negotiation: Excellent verbal, written, and presentation skills.
• Self-Starter: Highly motivated, proactive, and able to work independently in a fast-paced environment.

Must be able to travel up to 50% in and around London/Leeds.