Join a friendly and supportive team where you'll coordinate engineer schedules, manage customer enquiries and help keep daily service operations running smoothly. This is a varied, fast-paced role offering genuine development opportunities, exposure to different areas of the business and the chance to play a key part in delivering an excellent customer experience.
Client Details
Our client is a well-established international organisation with a strong reputation for delivering high-quality products and services across a diverse customer base. With a collaborative culture and a focus on continuous improvement, they provide employees with long-term career opportunities, ongoing development and the chance to make a real impact within a supportive team environment.
Description
As a Service Planning Administrator, you will be responsible for supporting the day-to-day coordination of service operations while delivering excellent customer service.
- Scheduling and organising engineer workloads and diaries
- Allocating service jobs geographically to maximise efficiency
- Acting as a key point of contact for customers and field-based engineers
- Managing customer enquiries via telephone and email
- Prioritising workloads to ensure service levels are maintained
- Updating and maintaining accurate records within internal systems
- Supporting the wider service team with administrative activities
- Assisting with reporting and operational administration as required
- Building strong relationships with customers and internal stakeholders
- Supporting additional administrative functions as the role develops
Profile
A successful 'Service Planning Administrator' should have:
- Previous experience within a scheduling, coordination or service administration role
- Strong customer service experience gained in a busy environment
- Excellent telephone and communication skills
- Experience handling customer enquiries and resolving issues effectively
- Strong organisational and prioritisation abilities
- High attention to detail and accuracy
- Confidence managing multiple tasks simultaneously
- Good IT skills including Microsoft Office
- Experience using Dynamics 365 would be advantageous
- SAP experience would be beneficial but is not essential
- A proactive and team-oriented approach
Job Offer
- Permanent Service Planning Administrator position based in Leighton Buzzard.
- Salary of 32,000, dependent on the level of experience.
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Service Planning Administrator employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
