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- Tasks: Service security systems like alarms and CCTV while providing top-notch customer service.
- Company: Join JCI, a global leader in innovative Fire & Security solutions with renowned brands.
- Benefits: Enjoy competitive salary, overtime options, generous holidays, and career growth opportunities.
- Why this job: Be part of a dynamic team reshaping security for homes and businesses worldwide.
- Qualifications: Experience in Fire & Security, valid driving license, and customer-facing skills required.
- Other info: Join a supportive team with an average of 20+ years of service and clear career paths.
The predicted salary is between 36000 - 60000 £ per year.
Join the adventure at JCI as a Security Service Engineer! We are a global leader in Engineering & Integrated Solutions, renowned for our innovation in the Fire & Security sector. This role is with our ADT brand, where we are committed to making a meaningful impact on lives worldwide. We thrive on tackling today’s challenges while constantly asking, What’s next? Be part of a dynamic team that is reshaping the future of security for homes and businesses.
As a Service Engineer, you will be pivotal in servicing Security Systems including Intruder Alarms, CCTV, and Access Control Systems. You will provide top-tier customer service while ensuring that systems meet industry standards. We are seeking proactive engineers who can foresee and troubleshoot issues before they arise. This is a fantastic opportunity for skilled engineers to join a high-performing team dedicated to a specific geographical area, with unmatched career advancement opportunities.
What will you do?
- Deliver exceptional customer service, exceeding expectations and building strong relationships with clients.
- Service devices responsibly, ensuring safety and minimizing waste.
- Manage your time effectively, prioritising jobs to enhance efficiency.
- Accurately complete necessary reports and certifications.
What do we look for?
Essential:
- Experience in the Fire & Security industry
- Valid driving license
- Ability to lift and climb ladders
- Previous customer-facing experience
Preferred:
- Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC.
Why join ADT?
- Competitive salary with excellent earning potential
- Optional overtime and generous callout payments
- Exceptional travel time compensation
- Commission scheme averaging 7% of basic salary
- Pension matching up to 7%
- 25 days holiday plus bank holidays
- Company vehicle, uniform, PPE, tools, and ongoing training provided
- Industry-leading health & safety standards and an employee assistance program
- Clear career progression pathways through our newly introduced Engineering career ladder
- Join a team with an average of 20+ years of service
- Referral bonuses up to £2,000 and rewards & recognition programs.
Are you ready to take your career to the next level with JCI? Apply now and become a valued member of our Winning Team!
Service Engineer employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies in the Fire & Security sector. Understanding the specific systems like Intruder Alarms, CCTV, and Access Control Systems will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the industry. Attend relevant events or join online forums where you can connect with current Service Engineers. This can provide insights into the company culture at ADT and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the role emphasises exceptional customer service, think of specific examples where you exceeded client expectations or resolved issues effectively.
✨Tip Number 4
Research JCI and its ADT brand thoroughly. Understanding their mission, values, and recent projects will help you align your answers with their goals, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Service Engineer position. Tailor your application to highlight relevant experience in the Fire & Security industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous customer-facing roles and any specific experience with security systems like Intruder Alarms, CCTV, and Access Control Systems. Use concrete examples to demonstrate your skills.
Showcase Your Qualifications: If you have relevant industry qualifications such as 18th edition, NVQ, City and Guilds, or BTEC, make sure to mention these prominently in your application. This will strengthen your candidacy.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Discuss how your values align with JCI's mission of creating a safer world and your eagerness to contribute to their innovative solutions.
How to prepare for a job interview at Confidential
✨Showcase Your Technical Skills
As a Service Engineer, it's crucial to demonstrate your technical expertise in Fire & Security systems. Be prepared to discuss your experience with Intruder Alarms, CCTV, and Access Control Systems, and provide examples of how you've successfully troubleshot issues in the past.
✨Emphasise Customer Service Experience
Since this role involves direct interaction with clients, highlight your previous customer-facing experience. Share specific instances where you exceeded customer expectations or built strong relationships, as this will show your ability to deliver exceptional service.
✨Demonstrate Proactivity
The company is looking for proactive engineers who can foresee and troubleshoot issues before they arise. Prepare to discuss situations where you identified potential problems and took steps to prevent them, showcasing your problem-solving skills.
✨Understand the Company’s Vision
Familiarise yourself with JCI's mission and values, particularly their commitment to creating a safer world. During the interview, express your alignment with their vision and how you can contribute to their goals, which will demonstrate your enthusiasm for the role.
