Service Desk Coordinator
Crayford, Kent (Fully office based)
£28,000 (depending on experience)
Monday Friday, 08 00
Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Coordinator to join their busy and dynamic team based in Crayford.
This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.
The Role
As a Service Desk Coordinator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.
- Acting as the first point of contact for client enquiries via phone and email
- Scheduling and prioritising work for engineers, including managing callouts and rotas
- Providing updates to clients via CRM systems, portals, email, and phone
- Processing engineer and subcontractor paperwork and maintaining KPI trackers
- Raising purchase orders and processing invoices
- Producing quotations following engineering visits
- Running reports, analysing data, and supporting management with insights
- Preparing and presenting monthly reports
- Investigating and resolving customer issues efficiently
About You:
- Have previous experience in a Service Desk, Helpdesk, or Coordinator position
- Be comfortable working in a fast-paced, high-pressure environment
- Have strong organisational skills with excellent attention to detail
- Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
- Possess strong written and verbal communication skills
- Have a professional and friendly telephone manner
- Be proactive, adaptable, and customer-focused
- Be able to work both independently and as part of a team
What s in it for You?
- Salary of£28,000 depending on experience
- 25 days holiday + bank holidays
- Birthday day off
- Pension scheme
- Healthcare scheme (after qualifying period)
- Employee perks platform
- Regular company social events
- Ongoing training and development opportunities
- Supportive and friendly working environment
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Service Desk Coordinator employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
