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- Tasks: Lead UX research to shape product direction and enhance user experience.
- Company: Join a dynamic team influencing e-commerce products used by millions globally.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact on how people shop online while collaborating with diverse teams.
- Qualifications: 6+ years in UX research, with a degree in HCI, Psychology, or related fields.
- Other info: Fluency in English and Chinese is a plus; experience with agile environments preferred.
The predicted salary is between 48000 - 72000 £ per year.
As a UX Researcher, you’ll play a pivotal role in shaping product direction through evidence-based insights. You’ll collaborate with product, design, engineering, and operations teams to ensure that user needs are at the heart of what we build. This is a unique opportunity to influence products used by millions and directly impact how people discover and shop online.
What You’ll Do:
- Partner with cross-functional teams to understand user behaviours, needs, and motivations across key e-commerce personas: consumers, merchants, and content creators.
- Define high-impact research questions and deliver findings that guide strategic product decisions in the UK and global markets.
- Plan and conduct end-to-end research using appropriate qualitative and quantitative methodologies.
- Translate research insights into clear, actionable recommendations and communicate them to diverse stakeholders.
- Track user sentiment and behaviour over time to measure product effectiveness and inform future iterations.
- Lead foundational and generative studies to support long-term product innovation and market adaptation.
- Stay on top of industry trends and apply relevant findings to improve product-market fit.
Who You Are:
- 6+ years of hands-on UX research experience, ideally within digital commerce or technology-driven environments.
- Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Market Research, or a related field.
- Proficient in a broad toolkit of research methods including interviews, diary studies, usability testing, surveys, ethnography, and behavioural data analysis.
- Experience conducting research with diverse UK-based user groups; comfortable designing and moderating studies for this market.
- Skilled in translating complex data into compelling stories that influence product direction.
Preferred Skills:
- Experience balancing multiple projects in a high-velocity, agile environment.
- Familiarity with data tools such as SQL, R, SPSS, or Python for behavioural analysis.
- Ability to collaborate across cultures and functions, adapting communication styles accordingly.
- Confident presenting insights to senior leadership and advocating for the user at every stage of development.
Senior UX Research Manager employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Research Manager
✨Tip Number 1
Network with professionals in the UX research field, especially those who have experience in e-commerce. Attend industry events or webinars to connect with potential colleagues and learn about their experiences at companies like ours.
✨Tip Number 2
Familiarise yourself with the latest trends in UX research and digital commerce. Follow relevant blogs, podcasts, and thought leaders to stay updated on methodologies and tools that can enhance your research skills.
✨Tip Number 3
Prepare to discuss specific case studies from your past work that demonstrate your ability to translate research insights into actionable recommendations. Be ready to showcase how your findings have influenced product decisions.
✨Tip Number 4
Practice presenting your research findings clearly and compellingly. Tailor your communication style to different audiences, as you will need to engage with diverse stakeholders, including senior leadership.
We think you need these skills to ace Senior UX Research Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 6+ years of UX research experience, especially in digital commerce or technology-driven environments. Emphasise your skills in various research methods and any relevant projects that showcase your ability to influence product direction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user experience and how your background aligns with the role. Mention specific methodologies you’ve used and how they’ve led to actionable insights in previous roles. This is your chance to tell a story about your impact on product development.
Showcase Your Research Skills: Provide examples of your experience with qualitative and quantitative research methodologies. Highlight any specific projects where you defined high-impact research questions and delivered findings that guided strategic decisions, particularly in e-commerce.
Prepare for Cultural Fit: Research the company culture and values. Be ready to discuss how you can adapt your communication style and collaborate across cultures, as this role requires working with diverse teams. Show that you understand the importance of user advocacy in product development.
How to prepare for a job interview at Confidential
✨Showcase Your Research Toolkit
Be prepared to discuss the various research methods you've used in your previous roles. Highlight your experience with interviews, usability testing, and surveys, and be ready to provide examples of how these methods have influenced product decisions.
✨Understand the E-commerce Landscape
Familiarise yourself with current trends in e-commerce and digital commerce. Demonstrating knowledge about user behaviours and motivations in this space will show that you can effectively contribute to shaping product direction.
✨Communicate Insights Effectively
Practice translating complex data into clear, actionable recommendations. During the interview, focus on how you can present insights to diverse stakeholders, especially senior leadership, in a compelling way that advocates for the user.
✨Prepare for Cross-Functional Collaboration
Since the role involves partnering with various teams, think of examples where you've successfully collaborated across functions. Be ready to discuss how you adapt your communication style to work effectively with different teams and cultures.
