We are seeking an IT Service Desk Specialist to deliver high levels of service across client businesses. You will be the first point of contact for internal IT queries, capture details in tickets, and strive for timely outcomes via our ITSM tool, phone or in person.
The role involves 1st line support (40%) and 2nd/3rd line support (60%), handling hardware requests, SharePoint, M365, Entra, Intune, and IT projects.
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Senior IT Service Desk Specialist | 1st-3rd Line Support employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
