Part Time Administrator (Fixed Term Contract - 9 Months) in Scarborough

Are you an organised, approachable, and customer-focused Administrator looking to make a real difference in Scarborough?

Would you like to work for an organisation known for delivering high-quality client support and trusted by the community it serves?

Are you looking to join a supportive, client-focused organisation where teamwork and service excellence are at the core?

If so, this could be the perfect opportunity for you.

We are recruiting for a part-time Administrator (21.25 hours per week) on a 9-month fixed-term contract to provide maternity cover.

This varied role offers the chance to become part of a friendly and supportive team, providing excellent service to clients and playing a key role in the smooth running of the organisation.

What the Administrator job involves

As an Administrator, you will be the first point of contact for clients, ensuring they receive a friendly, efficient, and professional service. Your responsibilities will include:

• Handling client enquiries with care, offering guidance and directing them to the right services both over the phone and via email.
• Managing and booking appointments efficiently using the in-house CRM system.
• Processing and distributing correspondence, both electronically and by mail.
• Supporting the wider team with administrative duties including data entry, filing, scanning and record maintenance.
• Providing accurate information to clients and colleagues to ensure smooth communication across departments.
• Answering the telephone and taking accurate messages to send to colleagues at all levels within the organisation.
• Supporting the reception team by contributing to a welcoming and professional environment, both in person and over the phone.

Skills required

• Previous experience in an administration, coordination or office-based customer service role.
• Strong IT and data entry skills with knowledge of Microsoft Office packages.
• Excellent written and verbal communication skills with a high level of accuracy and attention to detail.
• A flexible, conscientious and team-oriented approach.
• Strong organisational skills with the ability to prioritise a busy workload.
• A proactive attitude and willingness to learn.
• Other information
• Part-time 21.25 hours per week
• 9-month fixed-term maternity cover contract
• Enhanced pension
• Car parking available
• 22 days' holiday plus bank holidays (pro rata)
• Access to a discount scheme across a number of platforms and retailers
• Overtime pay available

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