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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 11 - 16 £ per hour.
Location: 44 Newlands Park, Scarborough, YO12 6DJ
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters: You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op? At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life’s big moments
A place you’ll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
Customer Team Leader in Scarborough employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Scarborough
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community-focused environment.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was in a casual setting. This will help you shine when discussing your potential as a Customer Team Leader.
✨Tip Number 3
Be ready to chat about your flexibility and adaptability. The role involves varied shifts, so showing that you can handle different situations will make you stand out.
✨Tip Number 4
Apply through our website for a smooth process! You won't need a CV, just complete the assessments on your mobile. It's quick and easy, so why not give it a go?
We think you need these skills to ace Customer Team Leader in Scarborough
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Read the Job Description: Make sure you understand what we’re looking for in a Customer Team Leader. Tailor your answers to highlight how your skills and experiences align with the role. It’ll make a big difference!
Keep it Clear and Concise: While we love a good story, keep your responses focused and to the point. This helps us get a clear picture of your qualifications without wading through too much info.
Apply Through Our Website: We’ve made it super easy for you to apply directly from our website. Just click that Apply button and complete the assessments – no CV needed! We can’t wait to hear from you!
How to prepare for a job interview at Confidential
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding what the company stands for will help you align your answers with their ethos, showing that you're not just looking for any job, but that you genuinely want to be part of their community-focused movement.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a team or project. Highlight how you inspired others, resolved conflicts, or improved team performance, as this will demonstrate your capability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations on the shop floor, like dealing with a difficult customer or managing stock levels. Think through potential scenarios in advance and prepare your responses, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Engage with Community Focus
Since the role involves community engagement, be prepared to discuss how you would connect with local customers and charities. Share any relevant experiences you have in community work or customer service, and express your enthusiasm for making a positive impact in the local area.
