Entry Level Customer Service Advisor
Salford (M50) Parking Onsite
Monday-Friday
9am-5pm
12.71 per hour
ASAP- End of December 2026
Our client in the retail industry, is seeking a motivated Temporary Entry Level Customer Service Advisor to enhance their customer support team. This temporary position is perfect for individuals eager to gain valuable office experience while providing exceptional service to customers.
With the role until the end of 2026, this role is particularly well-suited for recent graduates who have experience in face-to-face customer service and are looking to expand their skill set.
Key Responsibilities
- Deliver high-quality customer support across various channels, primarily through telephone interactions, as well as email, tickets and live chat.
- Handle both inbound and outbound customer calls with professionalism, calmness and a helpful demeanour.
- Manage customer service tickets and live chat conversations effectively.
- Respond promptly and accurately to customer inquiries, adhering to agreed service levels.
- Process refunds for damaged or faulty items, ensuring compliance with company guidelines.
- Assist customers across multiple UK marketplace channels, including Amazon and B&Q.
- Maintain efficient handling times while ensuring a high standard of written and verbal communication.
- Work towards productivity targets, aiming to process approximately 18 tickets per hour where applicable.
- Provide a consistent, customer-first experience across all contact channels, establishing a reliable source of information for customers.
Requirements
- Previous face-to-face customer service experience is essential.
- Strong communication skills, both written and verbal.
- A proactive approach to problem-solving and customer satisfaction.
- Availability to commit to the temporary role until the end of 2026.
This is an exciting opportunity to kick-start a career in customer service within a supportive environment! If you are enthusiastic about helping customers and possess the skills outlined above, this role could be your perfect fit.
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Temporary Entry Level Customer Service Advisor in Salford employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
