26-28k
Lead Administrator
Manchester
We're looking for an experienced Lead Administrator to join a growing Occupational Health team in Manchester.
This is a great opportunity for someone with strong administration and customer service experience who enjoys taking ownership, supporting a team and ensuring a consistently high standard of service.
Working closely with the Occupational Health Manager, you'll help oversee the day-to-day running of the administrative function, making sure client SLAs and KPIs are achieved while supporting the wider team with quality, performance and service delivery.
What you'll be doing:
- Supporting and guiding a team of Occupational Health Administrators
- Monitoring individual and team KPIs and ensuring SLAs are consistently achieved
- Holding regular catch-ups, 1-1s and performance reviews with team members
- Carrying out quality assessments and providing constructive feedback
- Working closely with the Occupational Health Manager to identify areas for improvement
- Supporting with client queries, complaints and service issues
- Liaising with employers, employees and Occupational Health practitioners to ensure a smooth and efficient service
What we're looking for
You'll ideally have a strong background in administration, customer service or service delivery, with experience taking on additional responsibility within a team. Previous healthcare experience would be beneficial, but strong transferable experience is also valuable.
You'll be organised, confident communicating with different stakeholders and comfortable working in a fast-paced environment where meeting deadlines and service levels is important.
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Lead Administrator in Salford employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
