At a Glance
- Tasks: Provide top-notch customer service and manage order processing in a dynamic environment.
- Company: Join a growing business with a supportive and friendly team culture.
- Benefits: Enjoy competitive salary, generous leave, and a company pension scheme.
- Other info: Full training provided, with opportunities for career growth and a positive work atmosphere.
- Why this job: Make a real impact while developing your skills in customer service and administration.
- Qualifications: Previous experience in customer service or administration is a plus; strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
Customer Service & Order Processing Administrator
Location: Irlam office (4 days office-based, 1 day hybrid following probation)
Salary: 26,000
Contract: Permanent
The Opportunity
We are looking for an organised, proactive and customer-focused administrator to join a growing business.
This varied role combines customer service, order processing and general administration, supporting customers from initial enquiry through to successful order completion.
This opportunity would suit someone who enjoys working in a fast-paced environment, is confident using online systems and takes pride in providing excellent service while maintaining high levels of accuracy.
Key Responsibilities
- Customer Service
- Respond to customer enquiries via email, online chat and occasionally telephone.
- Assist with product, order and delivery queries.
- Deliver friendly, professional and efficient customer support.
- Resolve routine issues and escape more complex queries when required.
- Follow up quotations, enquiries and outstanding customer requests.
- Build and maintain positive customer relationships.
- Order Processing
- Process customer orders accurately and efficiently.
- Verify customer and delivery information before orders are completed.
- Review order confirmations and manage bespoke customer requirements.
- Support the product returns process.
- Administration
- Provide general administrative support across the business.
- Maintain accurate customer and supplier records.
- Update information across internal systems.
- Assist with purchase orders and supplier administration.
- Support stock and product data management.
- Contribute to process improvements that enhance efficiency and customer experience.
About You
- We're looking for someone who is reliable, personable and eager to learn. You should have:
- Previous experience in administration, customer service, order processing or a similar role.
- Strong written communication skills.
- Excellent attention to detail and organisational ability.
- Confidence using Microsoft Office and learning new systems.
- A practical, solutions-focused approach to customer service.
- The ability to manage multiple priorities effectively.
- A positive, flexible attitude and willingness to support the wider team.
Experience within an e-commerce, online retail or order fulfilment environment would be beneficial but is not essential.
What Success Looks Like
In this role, you will
- Process orders accurately and on time.
- Deliver prompt and helpful customer support.
- Ensure customers are kept informed throughout their order journey.
- Identify and resolve issues proactively.
- Maintain accurate records and systems.
- Become a dependable member of the wider team.
- What's on Offer
- A varied role within a growing business.
- Full training on products, systems and processes.
- Opportunities to develop skills across customer service, administration and business operations.
- A friendly and supportive working environment.
- 20-25 days annual leave plus bank holidays.
- Company pension scheme.
- Monday to Friday, 9:00am-5:00pm (37.5 hours per week).
- Birthday leave, annual retention bonus, enhanced sick pay after qualifying service and additional benefits.
- About the Culture
This is a role within a close-knit team where everyone contributes to the success of the business.
You'll be trusted to take ownership of your work, work independently when needed, and support colleagues across different areas of the operation.
In return, you'll have the opportunity to make a real impact and grow with the business.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Customer Service & Order Processing Administrator in Salford employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Order Processing Administrator in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Confidential. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Confidential before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Order Processing Administrator in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Confidential:Your cover letter is your chance to shine! Tell us why you want to work at Confidential specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Confidential!
How to prepare for a job interview at Confidential
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
