Your new company
You will be joining a well-established service-led organisation based in Chadderton. The business places a strong emphasis on delivering an excellent customer experience and provides a supportive, team-focused environment where clear communication and attention to detail are highly valued.
Your new role
You'll essentially act as the middle person between customers and subcontractors, making sure jobs are booked, coordinated and progressed smoothly. This is a busy, customer-focused role where you'll spend a good amount of your day speaking to people over the phone, so you'll need to be someone who is comfortable picking up the phone and building relationships.
- Acting as a key point of contact between customers and subcontractors
- Booking customer jobs and coordinating the required work
- Contacting subcontractors to arrange jobs and confirm bookings
- Handling incoming calls and proactively making outbound calls
- Keeping customers updated on the progress of their requests
- Processing bookings, quotations, orders and amendments accurately
- Resolving queries and escalating issues when required
- Keeping internal systems and customer records up to date
- Working closely with internal teams to ensure jobs progress smoothly
What you'll need to succeed
You don't necessarily need previous experience within a similar industry. The hiring manager is particularly interested in people with a strong customer service background, including candidates looking to move from retail or face-to-face customer service into an office-based role.
- Confident speaking to customers and subcontractors over the phone
- Comfortable making outbound calls rather than relying solely on email
- Highly organised, with the ability to coordinate several jobs at once
- Customer-focused and confident dealing with queries
- Able to communicate clearly and professionally
- Accurate when updating systems and processing information
- Calm under pressure with a good problem-solving approach
- A positive team player who is happy to learn
What you'll get in return
You'll receive a salary of 29,400 per annum plus an excellent benefits package including.
- holidays
- pension
- free parking
- more
Please note this is a fully office-based role in Chadderton with no home working.
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Customer Service Coordinator in Salford employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
