At a Glance
- Tasks: Deliver exceptional customer service and solve queries across multiple platforms.
- Company: Join a growing customer experience team with a focus on innovation.
- Benefits: Remote work, flexible hours, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and fast-paced setting.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 20250 - 24750 £ per year.
- End Date: 8th January 2027
- Monday - Friday
- Includes one weekend day on six occasions throughout the contract
Are you passionate about delivering exceptional customer service?
Do you thrive in a fast-paced environment and enjoy helping customers find solutions?
We are recruiting for a Temporary Customer Service Assistant to join a growing customer experience team on a temporary assignment through to January 2027.
This is primarily a remote role, with attendance required at the Manchester office during the first week for training and onboarding.
The Role
As a Customer Service Assistant, you will be responsible for delivering an outstanding customer experience across multiple communication channels while maintaining a professional and friendly approach at all times.
Key Responsibilities
- Respond to customer enquiries across various platforms, providing an exceptional level of customer service.
- Communicate with customers in a professional, engaging, and brand-focused manner.
- Achieve and maintain daily performance and productivity targets.
- Escalate customer concerns where appropriate.
- Identify recurring customer queries and feedback trends, reporting these to the Customer Experience Manager.
- Work collaboratively with the wider customer service team to ensure excellent service levels are maintained.
- Includes one weekend day on six occasions throughout the contract
- A weekday will be provided off in lieu when weekend working is required
- During the first week of training, hours will be 08:00-16:30, Monday-Friday
About You
- Previous customer service experience, ideally within a contact centre or online customer support environment.
- Excellent written and verbal communication skills.
- Strong attention to detail and problem-solving abilities.
- Comfortable working towards targets and KPIs.
- Confident using multiple systems and communication platforms.
- Reliable, professional, and able to work independently in a remote setting.
We use generative AI tools to support our candidate screening process.
This helps us ensure a fair, consistent, and efficient experience for all applicants.
Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Assistant in Salford employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Confidential. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Confidential before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Confidential:Your cover letter is your chance to shine! Tell us why you want to work at Confidential specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Confidential!
How to prepare for a job interview at Confidential
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
