At a Glance
- Tasks: Be the go-to person for customers, managing bookings and ensuring top-notch service.
- Company: Join a respected automotive dealer group in Leamington Spa.
- Benefits: Enjoy a competitive salary, no weekends, on-site parking, and employee discounts.
- Other info: Great career development opportunities in a dynamic dealership environment.
- Why this job: Perfect for those seeking work-life balance while making customers happy.
- Qualifications: Experience as an Automotive Service Advisor and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Automotive Service Advisor Location: Leamington Spa
Basic Salary: Up to £30,000 Depending on Experience
OTE: £34,000
Hours: Monday to Friday, 8:30am - 5:30pm
Working Pattern: No Weekends
Job Type: Full-Time, Permanent
Experienced Automotive Service Advisor? Ready for a Better Work-Life Balance? Fancy a dealership Service Advisor role where you can put your customer service skills to good use without working weekends? We're recruiting an experienced Service Advisor to join the team in Leamington Spa.
This is an excellent opportunity to join an established and respected automotive dealer group, where you'll play a key role in delivering outstanding customer experiences, supporting workshop efficiency and building lasting customer relationships. With Monday-to-Friday hours, no weekend working, on-site parking and employee discounts, this could be the ideal next step for an experienced Service Advisor looking for a fresh opportunity.
What's in It for You?
- Monday to Friday, 8:30am - 5:30pm
- No weekend working
- On-site parking
- Employee discounts on vehicle purchases and servicing
- Opportunity to develop your career within an established automotive dealer group
- A varied customer-facing role within a busy dealership environment
The Role: Automotive Service Advisor
As a Service Advisor, you'll be the main point of contact between customers and the workshop, ensuring every customer receives a professional, friendly and efficient service experience. You'll take responsibility for managing customer bookings, coordinating workshop activity and identifying opportunities to maximise customer satisfaction and aftersales revenue.
Your responsibilities will include:
- Managing customer service and maintenance bookings
- Welcoming customers and discussing their vehicle requirements
- Ensuring efficient workshop loading and technician utilisation
- Keeping customers updated throughout the service and repair process
- Explaining recommended repairs and additional work clearly and professionally
- Upselling additional products, services, service plans and special offers
- Maintaining accurate customer and vehicle records within the dealership management system
- Following up with customers to ensure satisfaction and encourage repeat business
- Working closely with the workshop team to deliver an efficient and high-quality service
What We're Looking For
- Previous experience working as a Automotive Service Advisor within a car dealership is essential
- Excellent customer service and communication skills
- Confident handling customer enquiries and managing expectations
- Previous experience upselling additional work, products or services
- Knowledge of Kerridge, 1link, Pinnacle or similar Dealer Management Systems (DMS)
- Strong organisational and time-management skills
- Ability to work effectively in a busy, fast-paced Service Department
- A professional, positive and customer-focused approach
- Full manual UK driving licence
Service Advisor in Royal Leamington Spa employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
