Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead teams to deliver the Homefinder service efficiently across Somerset.
- Company: Join a supportive organisation focused on community and inclusivity.
- Benefits: 30 days annual leave, flexible working, gym discounts, and wellbeing services.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing legislation and team management is essential.
- Other info: Great training opportunities and a positive team culture await you.
The predicted salary is between 30000 - 40000 £ per year.
Annual leave: 30 days annual leave, plus bank holidays.
Permanent, Full-time (37 hours) role.
Hybrid working: Flexible working arrangements to support work-life balance.
As a Service Manager for Choice Based Lettings, you will lead our dedicated teams to ensure the smooth and efficient delivery of the Homefinder service across Somerset. Providing leadership for the Homefinder service, ensuring policies are followed and developed appropriately. Acting as the escalation point for complex cases, including reviews and complaints. Building strong relationships with partners and representing the service at key meetings. Managing and developing staff, supporting a positive and effective team culture.
We offer ongoing support, training and guidance to help you be the best you can be, but it will really help if you have:
- Comprehensive understanding of housing legislation, Homefinder policies and the Choice Based Lettings process.
- Experience leading or supervising staff, with the ability to motivate, support and develop a high performing team.
- Strong problem solving and conflict resolution abilities, with experience handling complex customer cases or complaints.
An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.
We offer great training and development opportunities, with supportive management. We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
Generous annual leave allowance, with the opportunity to purchase additional leave. Staff discounts in gyms. Employee Assistance for the times you may need some support and a variety of employee wellbeing services. Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme. A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings. My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.
For more information about the role, you can contact Sam Wenden-de-Lira (Head of Service).
Support Services Manager (Permanent) in Romford employer: Confidential -
Contact Detail:
Confidential - Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Manager (Permanent) in Romford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to diversity and inclusion, as well as their Homefinder service. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully handled complex cases or complaints. Being able to articulate these situations clearly will impress interviewers and demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and taking advantage of all the great training and support we offer.
We think you need these skills to ace Support Services Manager (Permanent) in Romford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Support Services Manager. We want to see how you can lead teams and manage complex cases, so don’t hold back on showcasing your relevant skills!
Showcase Your Leadership Skills: As a Service Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities in your application. Share examples of how you've motivated and developed teams in the past – we love to see that kind of passion!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Confidential -
✨Know Your Stuff
Make sure you have a solid understanding of housing legislation and the Choice Based Lettings process. Brush up on Homefinder policies so you can confidently discuss how they apply to the role. This will show that you're not just interested, but also knowledgeable.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led or supervised teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will help demonstrate your ability to manage and develop staff effectively.
✨Be Ready for Complex Scenarios
Expect questions about handling complex customer cases or complaints. Prepare to share your problem-solving strategies and how you approach conflict resolution. This will highlight your experience and reassure them that you can handle challenging situations.
✨Build Rapport with the Interviewer
Remember, interviews are a two-way street! Engage with the interviewer by asking insightful questions about the team culture and their expectations. This shows you're genuinely interested in the role and helps build a connection, making you more memorable.