We are recruiting an experienced inbound Call Handler / Booker based in Houghton Regis.
Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.
Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Previous experience in a Contact / Call Centre is required.
Our ideal person will have a background in property maintenance.
The Role
We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.
This is a full-time office-based (not remote working) position.
Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.
Main Responsibilities:
- Taking inbound calls from tenants and clients (housing associations or councils)
- Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
- Contacting tenants to book appointments
- Booking engineer appointments
Essential Skills / Experience for this role:
- 1 years experience in a similar role involving customer service call handling
- Excellent communication and listening skills
- Ability to multi-task to manage a demanding workload in a fast-paced environment
- Excellent telephone manner and administration skills
Company Benefits:
- Career development opportunities
- Employee Assistance access to a range of support and advice by telephone and a via a mobile phone app
- Free Personal Trainer group sessions after work every Thursday
- Hamper at Christmas
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Repairs Advisor Contact Centre employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
