Job Title: Repair Supervisor & Customer Support Administrator
Location: Chelsea, London
Type: Full-time, Permanent
Salary: 35,000 - 40,000 (dependent on experience)
About the Organisation
Our client is an innovative international manufacturer of high-quality wireless headset communication systems, serving the retail, quick-service, and healthcare sectors. With an expanding customer base across the UK, EU, and beyond, the organisation is committed to excellence in both product quality and customer service. As they continue to grow, they are looking for a dedicated professional to join their dynamic team.
The Role
This is an engaging, hands-on role that combines the responsibilities of supervising a repair operation while providing exceptional customer support. Key aspects of the role include:
- Repair Supervision (40-50% of the time):
- Lead and plan the weekly repair schedule for a team of four repair technicians.
- Assess training needs and arrange necessary training for the team.
- Develop and distribute new processes and supporting documents across service and repair teams.
- Prepare comprehensive repair reports to identify trends and suggest improvements.
- Collaborate monthly with the US team to maintain consistent standards across operations.
- Customer Support (50-60% of the time):
- Serve as the first point of contact for customers via phone and email, managing service requests from initial query to resolution.
- Coordinate warranty and repair cases, ensuring smooth communication with field engineers and logistics.
- Administer UK system installations, scheduling site visits, and allocating field engineers.
- Maintain meticulous records of all customer cases to ensure transparency and efficiency.
About You
- A minimum of 3 years of experience in customer service within a fast‑paced environment.
- Confidence in supervising a small team, with the ability to identify training needs and manage scheduling.
- Excellent verbal and written communication skills, with a professional phone manner.
- Exceptional organisational skills, with the ability to manage multiple priorities simultaneously.
- Strong attention to detail, particularly with stock figures, service records, and invoicing.
- A proactive approach to follow‑up and resolution of issues.
- Competence in Microsoft Outlook, Word, and Excel; experience with ERP systems is a plus.
What's on Offer
- Competitive starting salary ranging from 35,000 to 40,000, based on experience.
- Private healthcare and pension scheme after 3 months.
- Lunch provided Monday to Friday.
- A supportive and collaborative team environment in a vibrant office setting.
Join an Exciting Journey!
At this organisation, employees take pride in delivering exceptional service and product quality. If you are looking for a role that offers variety, growth opportunities, and the chance to contribute to a thriving business, this could be the perfect opportunity for you.
Take the next step in your career with our client-where your skills and enthusiasm will help shape the future of communication systems!
We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels UK is an Equal Opportunities Employer.
Repair Supervisor and Customer support admin employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
