Repair Service Coordinator

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.

Role Summary:

The QRC in Newark specializes in the supply and overhaul of valves and controls for the oil, gas, power, water and chemical industries, amongst others. Many of the valves are automated to customer specifications in our well-equipped workshop. Our products have a high-quality standard. Due to increasing activities and growth, we are looking for a Repair Service Coordinator.

The role of the Repair Service Coordinator is to be the primary contact for repair and service activities. While working with the QRC Operations Team, the Planner is to execute the commercial functions to communicate with customers and meet the customer’s needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair/service and Turnaround jobs. Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting visitors as necessary. Travel requirements are around 30%. This job occasionally requires work near moving mechanical machines and parts.

Your Role:

• Prepare professional quotations for repair and service all Flowserve customers. This will involve having an enterprise mindset and working with multiple groups within Flowserve to accomplish this task.
• Provide timely responsiveness to all viable service and repair quotation opportunities.
• Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry.
• Proper order entry to include clean Order Transfer files that are provided to Planning in the agreed upon time frame.
• Coordinate with the Commercial Operations Team on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines.
• Work closely with our Outside Sales organization to enhance our communication, Repair pursuit, collaboration and overall selling efforts.
• Communicate with customers on a daily basis in regard to the repair and field services that are in-house. In addition, provide reports as necessary.
• Prepare as-found condition reports for equipment based on feedback that the assessing technician provides. Coordinate with internal stakeholders to ensure proper documentation and quotation details are covered.
• Comply with Flowserve goals, objectives and policies.
• In QRC locations where a Turnaround Support Project Manager does not exist, the Planner will be called upon to SUPPORT the efforts of gathering data, doing valve research, assisting with service and repair estimates, etc. This work is intended to support the lead person that is coordinating the turnaround efforts at the QRC.
• Travel to customer sites for any site inspection or survey. Coordination with Field service team and QRC Operations team is required.
• Training customers in maintenance and servicing as necessary with close coordination with Training division.
• Clarification of warranty claims and support factories to create better Customer experience.

Your Profile:

• Minimum of an Associates Degree from a college or technical school; or 3-4 years with related customer service experience and/or training for a service position; or equivalent combination of education and experience.
• Preferably professional experience in Automated valve technology and service.
• Experience in offer preparation and processing.
• Good English language skills, both written and spoken.
• Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers.
• Detail oriented with strong interpersonal and organizational skills.
• Willingness to work over-time as required.
• Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role.
• Oracle experience is not required but preferred.
• Working ERP knowledge is beneficial.
• Valve and Actuation shop experience is beneficial.

What we offer you:

• An unique opportunity and the next step in your Flowserve career.
• A nice workplace where everyone collaborates and respects each other.
• An employer that takes care of your safety and your career.
• Annual Incentive Plan (2.5% for most -depends on role).
• Pension Contribution Scheme 4 or 5% matched.
• Life insurance.
• Cycle to Work Programme.
• Medical Cover (Medicaid Cash Plan/ Managers BUPA).
• Vouchers for eye tests and glasses.
• Benefits Hub.
• Flu Vaccine Voucher.
• Employee Assistance Programme & We Care.
• Free onsite parking.