Who We Are: Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces.
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Due to continued growth, we are looking for a Showroom Team Leader to join our showroom team and support the Showroom Manager in delivering outstanding sales performance and customer service.
Salary: £32,000 - £35,000 plus a performance bonus with a max OTE of £48,950
Working hours: Full-time, including weekends on a rota basis
Location: Surrey Showroom, The Old Foundry, London Road North, Merstham, RH1 3BN
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Benefits
We Offer:
A friendly and welcoming team environment
Competitive salary package
Paid training and development opportunities
Employee Assistance Programme
Competitive holiday allowance
Enhanced parental leave
Company pension scheme
Healthcare cash plan (Simply Health)
Employee, friends, and family discount on Quorn Stone products
Wellbeing initiatives, including Mental Health First Aiders
Company events
Free on-site parking
Sick pay
2 volunteering days per year
A Comprehensive product training plan, in-house
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The Role:
As a Showroom Team Leader, you will play a key role in supporting the Showroom Manager and leading the showroom sales team to deliver exceptional customer service and strong commercial results.
You will have a strong understanding of the sales cycle and be confident in targeting, engaging and qualifying potential customers. Alongside managing your own leads and customer relationships, you will monitor workloads, guide the Sales Advisors and support the team in converting opportunities into sales.
You will also conduct face-to-face showroom appointments, provide expert advice on product suitability and design, and support the resolution of complex customer queries and complaints.
This is an exciting opportunity for an experienced sales professional who is passionate about customer service, enjoys coaching and motivating others, and thrives in a busy, fast-paced environment.
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What You Will Be Doing:
Answering incoming sales calls and managing customer enquiries
Making outbound calls to our customer database
Managing your own sales leads and customer pipeline
Monitoring Sales Advisor workloads and supporting the team with priorities
Guiding the sales team through the sales process and supporting them in closing sales
Conducting face-to-face showroom appointments with customers
Providing advice on product suitability, sizing, pricing and design
Creating quotations and invoices, processing payments and arranging deliveries
Providing outstanding aftersales service and resolving customer queries
Handling complex complaints and supporting effective problem resolution
Building strong relationships with new and existing customers
Welcoming customers into the showroom and ensuring a professional and friendly experience
Updating the CRM system with relevant customer information and daily activity
Arranging product samples to be dispatched to customers
Coaching, monitoring and supporting the performance of the showroom sales team
Assisting with new starter inductions and training
Supporting the Showroom Manager with sales, customer service and operational matters
Maintaining a high standard of customer service across the showroom
? To Be an Excellent Showroom Team Leader, You Will Need: Experience working within a sales environment
Strong sales experience
Strong customer service skills and a genuine customer-focused approach
Excellent communication skills
Experience using a CRM system
Excellent organisational skills with the ability to prioritise tasks effectively
A self-motivated and proactive approach
The ability to inspire, motivate and support those around you
A hands-on approach and the ability to thrive in a busy, fast-paced environment
Confidence in guiding customers through the sales process and closing sales
Strong problem-solving skills
The ability to handle customer complaints professionally and effectively
Familiarity with Microsoft Office
Desirable: Experience within the luxury goods market
Knowledge or experience of interiors and design
Previous experience coaching, mentoring or supporting a sales team
Previous showroom experience
If you're an experienced sales professional who is passionate about customer service, interiors and developing those around you, and you're looking to take the next step in your career within a successful and growing business, we'd love to hear from you.
At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. xrnqpay If you're excited about the role but don't meet every requirement, we still encourage you to apply.
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