At a Glance
- Tasks: Lead a dynamic team in delivering top-notch pension administration services.
- Company: WTW, an inclusive employer committed to diversity and community support.
- Benefits: 25 days annual leave, private healthcare, hybrid working, and various perks.
- Other info: Opportunity for professional growth and a supportive workplace culture.
- Why this job: Join a collaborative environment where your leadership can make a real impact.
- Qualifications: Experience in pensions administration and strong leadership skills required.
The predicted salary is between 56700 - 69300 £ per year.
This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Join us as a Pensions Administration Manager within our Outsourcing line of business based out of our Redhill office working hybrid.
Are you customer focussed, self-driven, and a people person who is keen to work in Pensions Admin Operations? The Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.
In WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi-client team.
The Role
This is a new role whose focus will be on providing an enhanced and empathetic delivery. From a member experience point of view, you will be the 'go to' colleague for the client team and may be required to attend client/trustee calls discussing project deliverables that require a high level of customer care.
Working with the sales team you will be the administration lead for new business pitches and will take part in the presentations to new prospects, which may require you to travel (travel expenses will be covered) to various locations within the UK.
- Responsible for the quality and performance objectives defined by WTW and ensuring member first.
- Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service.
- Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service.
- Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards.
- Ensuring team productivity is at its optimum and is measured.
- Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other.
Qualifications
What you'll bring:
- Experience in dealing with DB occupational schemes and experience is essential and experience with DC pensions is nice to have.
- Experience as a Pensions Team Leader is essential and experience with Pensions Projects is essential.
- Have an excellent eye for detail and intermediate knowledge of excel.
- Highly experienced in the creation and management of high performing, results driven/fast-paced teams.
- A strong leader and negotiator, with excellent influencing skills and a can-do attitude and experience of presenting to both internal and external stakeholders.
- Evidence of developing and implementing staffing and training plans to maximise quality, efficiency, utilisation, and productivity.
- Supporting the team leaders and teams to adopt new processes changes and procedures with a solution oriented mindset.
- Ability to create a one team mindset that mentors and develops employees to help create a high-performance organization and a capacity for future leaders.
- Ensure that structures and systems for line management are in place and consistently followed across the team.
- Experience of working within a client facing environment and critical thinking to facilitate more in-depth discussions.
- Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support conflict resolution the removal of escalated blockers.
What We Offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
Equal Opportunity Employer
We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email.
Pensions Administration Manager in Redhill employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administration Manager in Redhill
✨Tip Number 1: Tap Into Professional Networks
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We think you need these skills to ace Pensions Administration Manager in Redhill
Some tips for your application 🫡
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How to prepare for a job interview at Confidential
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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✨Connect with Company Goals
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