Resident Experience Coordinator
Hours: Monday-Friday 9-5:30pm 1 day working from home
Location: Reading
Salary: 32,000
About the Role
We are looking for a customer-focused and organised Resident Experience Coordinator to support residents throughout their tenancy, delivering a high standard of service from move-in through to move-out.
Acting as a key point of contact for residents, you will manage enquiries, oversee tenancy administration, handle complaints, support legal processes and maintain accurate records. You will work closely with internal teams and external stakeholders to ensure resident matters are dealt with efficiently, professionally and in line with relevant legislation and company procedures.
The successful candidate will have experience in customer service, residential property, lettings, housing or a similar operational environment, with excellent communication skills, strong attention to detail and the ability to manage a busy workload.
Key Responsibilities
Resident Services & Communication
- - Act as a key point of contact for residents, providing a professional and customer-focused service.
- - Manage enquiries via phone, email and internal systems, ensuring responses meet agreed service standards.
- - Maintain accurate records of resident interactions and tenancy information.
- - Provide proactive updates regarding tenancy matters, maintenance and general services.
- - Support residents with property-related services and technology where required.
Resident Lifecycle Management
- - Support the resident journey from move-in through to move-out.
- - Coordinate onboarding, tenancy changes, inspections and tenancy termination processes.
- - Ensure resident and property records are accurate and up to date.
- - Contribute to initiatives that improve resident satisfaction and retention.
Arrears, Notices & Legal Administration
- - Support the management of rent arrears in line with company procedures.
- - Prepare and administer tenancy notices and legal documentation.
- - Liaise with legal representativ
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Resident Experience Coordinator in Reading employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
