ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti
Location: Reading
Salary: £40,000 - £50,000 + Double OTE (Uncapped Commission)
We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.
This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.
Key Responsibilities
New Business Development
- Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
- Identify and engage key decision-makers across IT, Operations, and Service Management
- Build, manage, and maintain a qualified sales pipeline
- Own the full sales cycle from initial engagement through to close and handover
Account Management
- Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities
- Act as a trusted advisor, supporting clients on their ITSM improvement journey
- Conduct regular account reviews to ensure long-term success and satisfaction
- Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities
Additional Responsibilities
- Forecast against sales targets and provide regular progress updates
- Maintain accurate and up-to-date CRM records
- Leverage market and competitor insights to strengthen value proposition
- Build strong relationships with senior stakeholders, including C-level executives
Skills & Experience Required
- Proven success in ITSM solution sales
- Minimum of 3 years' B2 B sales experience
- Strong track record in both new business acquisition and account development
- Excellent negotiation, communication, and commercial skills
- Confidence engaging with senior stakeholders and decision-makers
- Self-motivated, results-driven, and highly accountable
- Knowledge of ITSM frameworks such as ITIL or SIAM
- Degree educated (business/management preferred) or equivalent experience
This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation.
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ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti in Reading employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
